Resource Centre Coordinator (Term)

Date Posted: 07/31 Req ID: 39005 Faculty/Division: UofT Mississauga Department: UTM: Career Centre Campus: University of Toronto Mississauga (UTM) Position Number:

Description:

About us:

U of T Mississauga—the second largest campus of Canada's top-ranked university and the only research university in Ontario's booming Peel Region—is one of the world's great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We're thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity: The UTM Career Centre is a student-focused service whose mission is to help students develop career management skills that they can use throughout their life.The staff operate as a team, each contributing via their specific role and by supporting others in Centre goals. Under the supervision of the Director, Career Centre, the Resource Centre Coordinator coordinates front line services for the Centre, supervising, training and supporting front line staff (Career Services Representative, Career Centre Assistant and student Career Assistants) in the provision of proactive, customer friendly front line career and employment services. The Coordinator fosters a commitment to equity, diversity, inclusion and a welcoming and professional environment for students and visitors where confidentiality and privacy of information is respected, maintained and protected. The role assesses services and operations via student and staff assessments and analyzing statistical data and prepares reports and recommendations. The role provides oversight for the front line operations including the physical space and environment of the Centre within the Student Services Hub. The role also coordinates the overall student staff hiring for the Career Centre, working with other student staff supervisors. Your responsibilities will include:

• Overseeing day-to-day service delivery requirements and operational needs
• Directing the activities of a group of staff appointed employees all performing a similar function
• Coordinating the recruitment process and training of casual staff
• Analyzing and recommending staffing and student service needs
• Designing surveys to support the evaluation of strategies and objectives
• Analyzing administrative processes and procedures and recommending changes for improvement
• Determining key performance indicators to measure success

Essential Qualifications:

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum 3 years related experience working in a post-secondary setting in a front line customer service student assistance role, with at least one year of supervisory experience, preferably with both staff and student staff.
• Experience working with people from diverse backgrounds.
• Experience developing, conducting and analyzing service assessments.
• Experience developing training plans
• Experience developing and assessing learning outcomes.
• Experience utilizing a broad base knowledge of student and career development.
• Experience with ROSI/Acorn or a similar student information database system, and a scheduling/appointment database system.
• Advising and coaching skills with demonstrated success in developing other professional and student staff to advise students.
• Advanced communication skills, both verbal and written.
• Strong time management skills with the ability to address multiple priorities in a calm, professional and proactive manner.
• Strong decision making ability with flexibility for change.
• Supervisory skills.
• Coordination, organizational and administrative skills.
• Proficient in MS Office suite and use of internet and email.
• Ability to build and maintain effective and cooperative relationships with colleagues.

Assets (Nonessential):

• Experience working in a counselling or employment services environment considered an asset.
• Knowledge of the University of Toronto and the University of Toronto Mississauga.

To be successful in this role you will be:

• Multi-tasker
• Patient
• Proactive
• Punctual
• Responsible
• Tactful

Closing Date: 08/14, 11:59PM ET Employee Group: USW Appointment Type: Budget - Term Schedule: Full-Time Pay Scale Group & Hiring Zone: USW Pay Band 10 - $70,844. with an annual step progression to a maximum of $90,595. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Student Services Recruiter: Jessica Halteh

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

This is a term position ending July 25.

This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.