Smb Account Manager Growth Retention

Drive SMB growth and retention as a Toronto-based Account Manager at Rippling, guiding customers through HR, IT, and Finance solutions. Work in-office at least three days weekly under current policy.You will own a customer book and serve as its primary relationship owner. This role focuses on adoption, retention, revenue growth, and long-term commitments across Rippling’s back-office products. You will consult on workforce needs, manage renewals, and build commercial relationships through structured sales processes.Key Responsibilities:
Engage customers during go-live, renewals, and business reviewsConsult on HR, IT, Finance, and global workforce needsBuild pipelines for cross-sales, upgrades, and contract renewalsNegotiate procurement and coordinate contract executionPartner with product, support, and operations teamsRequirements:
Three-plus years of SaaS account management, sales, or customer successConsistent quota achievement through product sales and upgradesConsultative discovery, demonstrations, and structured sales process experienceSuccess building long-term commercial relationshipsHighly organized, self-motivated, and detail-oriented approachBring SaaS account management, consultative selling, and retention expertise to grow Rippling’s SMB customer relationships in Toronto.
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