Service Dispatcher
$24 - $28 per hourRiverstone Management Ltd.
Service Dispatcher
Westisle Heating & Cooling
Duncan, BC
$24 to $28/hr | Monday to Friday, 7:30 am to 4:30 pm | Permanent Full-Time
Since 1989, Westisle Heating & Cooling has provided 24/7 heating and cooling services in Duncan and across the Cowichan Valley. We repair, maintain and install furnaces, heat pumps, ductless splits, air conditioning, boilers, refrigeration, ice machines and rooftop units for residential and commercial customers. We're a small, collaborative team and part of a fast-growing group of companies.
We're hiring a full-time, permanent Service Dispatcher for our Duncan office. This is a busy, blended dispatch and customer service role, weekdays only. You'll be the hub between our customers, technicians and office, and you'll report to our Service Administration Manager.
What You'll Do:
Schedule and dispatch technicians for residential and commercial service and install work
Answer inbound calls promptly and handle customer inquiries professionally
Create accurate work orders in Service Fusion
Coordinate residential installs, including sub-trades, equipment ordering and site readiness
Make outbound calls to residential customers to book maintenance visits
Submit equipment warranty paperwork weekly
Keep customers updated when timelines change
What You Bring:
Experience in dispatch, customer service or administrative coordination; no HVAC experience needed
Confident on the phone, organized and good at handling a high volume of calls and tasks
Comfortable with computers and Microsoft Office
Field service software experience (Service Fusion, ServiceTitan or similar) is an asset, not required
High school diploma or equivalent
Coming from towing, trucking, courier, logistics, call centre, hospitality, retail or another customer-facing role? We'd like to hear from you. We'll train you on the HVAC side.
Why Westisle:
Established local company, serving the Cowichan Valley since 1989
Permanent, full-time, Monday to Friday with no evenings or weekends
Extended health and dental benefits after 3 months
Structured onboarding and training with our team
Clear targets, so you'll always know what success looks like
As part of the hiring process, the successful candidate will be required to provide 2 supervisory references and complete a criminal record check. Applicants must be legally eligible to work in Canada.
How to Apply:
Apply through this posting, or forward your resume to Show email .
Thank you to all applicants for their interest. Only those selected for next steps will be contacted. Westisle Heating & Cooling is an equal opportunity employer and welcomes applications from all qualified candidates.
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