Business Systems Analyst (BSA)

We are seeking a Business Systems Analyst (BSA) who can navigate ambiguity, leverage multiple analysis artifacts to drive completeness, challenge assumptions, and produce high-quality user stories that engineering teams can build from with minimal rework.

This role supports a technology portfolio with a strong focus on AI implementation and delivery initiatives. The successful candidate will drive requirements elaboration discussions, formalize requirements into detailed user stories and acceptance criteria, support test case creation, manage delivery backlogs, coordinate testing and releases, and drive work through completion.

The ideal candidate is comfortable working in a complex environment, managing demanding stakeholders, challenging unclear requirements, and applying strong project management and Agile delivery practices.

Key Responsibilities

Requirements Engineering & Analysis

• Lead discovery sessions to understand business outcomes, current-state processes, pain points, and desired future-state capabilities.
  
• Use business analysis techniques including process mapping, user journeys, personas, business rules analysis, use cases, and workflow modeling to uncover complete requirements.
  
• Identify gaps, assumptions, dependencies, edge cases, and impacts across people, process, data, and technology.
  
• Identify requirement gaps, conflicting stakeholder needs, missing decisions, downstream impacts, and implementation risks before development begins.
  
• Support AI-enabled business solutions by defining user interactions, process impacts, governance considerations, business rules, and success metrics associated with AI capabilities.
  
• Translate ambiguous business requests into detailed functional and non-functional requirements.
  
• Drive requirements to an implementation-ready state with minimal downstream clarification needed from delivery teams.
  
• Ensure requirements are complete, traceable, testable, and aligned to business objectives.
  
• Partner with stakeholders to challenge assumptions and uncover unmet or unstated needs.
  
• Develop a deep understanding of business needs and translate them into actionable delivery requirements.
  
• Complete process decomposition exercises as required.
  

Agile Delivery & Backlog Management

• Own work from requirements through implementation.
  
• Create requirements, user stories, acceptance criteria, and implementation plans.
  
• Maintain and prioritize the product backlog.
  
• Lead sprint planning, backlog refinement, demonstrations, retrospectives, and releases as appropriate.
  
• Maintain RAID logs, dependencies, milestones, and delivery plans.
  
• Identify issues early and proactively drive resolution.
  
• Provide clear and fact-based status reporting to stakeholders.
  
• Utilize Microsoft Azure DevOps (ADO) to support delivery activities.
  

Stakeholder Management

• Work directly with senior business, analytics, data, and technology stakeholders.
  
• Turn ambiguous requests into clear, actionable requirements.
  
• Challenge requirements, priorities, or timelines constructively when needed.
  
• Manage competing priorities and facilitate stakeholder decision-making.
  
• Communicate risks, dependencies, trade-offs, and impacts effectively.
  
• Work independently with minimal management oversight.
  

Qualifications

Required

• 5+ years of experience in business analysis within a matrixed environment.
  
• Strong business analysis experience.
  
• Experience participating in or leading requirements gathering exercises.
  
• Prior experience with AI-related projects and solutions.
  
• Demonstrated ability to manage requirements phase activities and deliverables.
  
• Excellent requirements gathering and analytical problem-solving skills.
  
• Strong Agile delivery experience, including backlog management, user stories, sprint planning, prioritization, testing, and releases.
  
• Proven ability to work effectively with challenging stakeholders and competing priorities.
  
• Excellent verbal and written communication skills.
  
• Ability to operate effectively within a fast-moving and complex organization.
  

Preferred

• Experience working with enterprise HR functions and stakeholders.
  
• Strong understanding of HR processes and functions.
  
• Experience working with global organizations and cross-functional teams.
  
• Agile, Scrum, or Project Management certification.
  
• Strong understanding of how AI can solve business problems and create business value.
  
• Experience supporting AI-focused projects and programs from a requirements and testing perspective.
  
• Experience leveraging generative AI tools to support requirements and testing activities.
  

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

• Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
  
• Recruitment: Find The Right People You Need
  

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.