Field Service Representative

IntroductionNous sommes à la recherche d'un représentant du service en chantier pour rejoindre notre équipe de service en chantier. Vous serez responsable de la coordination/planification et de l'exécution/supervision des activités liées à la réparation, à l'entretien et à l'installation de l'équipement de traitement minier. Votre rôle joue un rôle crucial dans les travaux d'entretien ainsi que dans la connaissance de l'équipement minier. À ce poste, vous vous rapporterez au directeur du service en chantier. Ce poste est principalement situé à Sudbury, North Bay, Thunder Bay, Ontario, Quebec, Prince George, Colombie‑Britannique, mais nous sommes heureux de proposer des modalités de travail flexibles, y compris des options hybrides. Cependant, il implique jusqu'à 80 % de déplacements sur les sites des clients.
Responsibilities
Prior to arrival at a field assignment, study, plan, and prepare for field work based on the detailed scope of work, drawings, company procedures, specific instructions, etc.
Work in liaison with the various technical support staff within Metso’s organization.
Provide advisory services during installation, checkout, start-up, and commissioning.
Coordinate field activity with the customer and/or the customer’s contractor(s).
Assist the customer in executing the work to maintain the field schedule.
Advise mill or contractor's crew in safely performing maintenance, repairs, and upgrade work.
Troubleshoot mechanical problems and assist with corrective action and repairs.
Recommend operating and maintenance procedures to insure proper function of equipment.
Train customer staff in proper methods to maintain and repair the equipment.
Write field reports for submission to the customer and internal departments outlining problems encountered, action(s) taken, and future recommendations.
When appropriate, make recommendations to improve field methods and/or efficiency.
Submit expense statements according to Metso's travel policies and procedures.
Carry out other service‑related tasks as a member of Metso's Service Group as may be requested by the Field Service Manager.
Travel (both domestic and international) may be required as needed.
Perform other miscellaneous duties and/or other special projects as required.
Qualifications
Millwright certification or equivalent experience.
Minimum 5 years' experience in field service.
Valid Canadian passport.
Valid driver license.
Ability to lead, plan, and organize field service assignments.
Motivated, customer oriented.
Good communication skills, mandatory fluency in English, oral and written.
Fluency preferred in French, oral and written.
Ability to read and understand mechanical drawings in the English and Metric System.
Product knowledge of Metso's equipment.
Adequate computer skills, capable of working with Microsoft Windows, Word, Excel, and Lotus Notes e‑mail.
Willingness to travel to job sites including for extended periods, up to 70 % of the time as may be required to meet customer’s needs.
Capable of carrying out duties under pressure with the potential for 16‑hour workdays.
Willingness to respond to field service emergency calls on a 24‑hour/7‑day basis.
Apply and respect company policies, objectives, goals, safety, and ISO 9001 quality standards.
Benefits
Wellbeing and safety – access to occupational healthcare, a generous benefits plan, healthy living rewards, mental well‑being services, an on‑site gym, meal benefits, car/bicycle benefits, and engagement surveys.
Annual bonus – global incentive programs tied to business and performance targets.
Hybrid working possibilities – flexible work environment.
Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring programmes, education assistance, ambitious projects, and global opportunities.
Worldwide support – a network of peers across the world for assistance.
A thriving culture – inclusive culture that enables everyone to do their best and reach their full potential.
Equal Opportunity Employer StatementMetso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is committed to pay equity and transparent reward practices globally.
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