Payroll Specialist Lead - Canada

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Specialist Lead joining our Global Payroll Operations Team.About Remote
Remote is building the infrastructure that makes global payroll and employment possible for everyone, everywhere. Our team is made up of people who want to own a piece of that work, not just contribute to it. That work happens across six continents, only Antarctica left to go, entirely remote. It also requires real fluency with AI in every role, not just familiarity with it.Our standards are high, and the ownership is total. You'll have the trust and space to find your own way to the best answer, and the support to see it through, because that's how we build things that actually work at this scale. In return, your career grows faster, because at Remote, growth is tied to results. We're founded on the principle that where someone lives should never limit what they can achieve, and we operate exactly that way.Job Description
Key Responsibilities
Deliver payroll with precision and accountability: Consistently meet >
99% of deadlines for assigned tasks while maintaining an accuracy rate of >
99.5%. Implement strategic checks and controls to ensure compliance with regulatory standards and continuously refine processes to meet broader business goals.Manage and optimize the ticketing system (Zendesk): Take full ownership of the Zendesk queue with strategic oversight, ensuring tickets are assigned within 24 hours. Identify trends or recurring issues, addressing root causes to prevent future escalations and enhance long-term efficiency.Strategically Manage SOPs and internal resources: Take ownership of SOPs, checklists, and internal resources, not only ensuring they are updated but also leading efforts to optimize and improve these documents across teams, aligning them with company goals and best practices.Provide cross-team training, mentorship, and knowledge sharing: Proactively offer training and mentorship across teams, including Implementation and PCST, to standardize best practices and elevate operational effectiveness across departments. Take ownership of personal development by actively pursuing learning opportunities and sharing knowledge with the team. Foster a culture of continuous learning and improvement that drives operational excellence and long-term success.Proactive decision making and initiative: Demonstrate initiative in making informed decisions, often resolving issues independently. Proactively suggest solutions that have a broader impact on business operations, ensuring strategic long-term benefits.Global client support, communication, and stakeholder management: Provide comprehensive client support with a global perspective, ensuring follow-ups and problem-solving are handled efficiently. Focus on delivering long-term solutions that enhance client satisfaction and improve service delivery across regions. Demonstrate exceptional communication skills, building strong relationships with stakeholders at all levels. Provide clarity and insight in complex situations, acting as a trusted advisor for key business decisions.Lead global testing, projects, and cross-functional engagement: Actively seek opportunities to participate in global testing and high-impact projects, providing insights and leadership that extend beyond the immediate team or region. Engage with and support other teams across functions using collaboration tools like Slack, offering troubleshooting and guidance. Ensure effective execution, measurable results for global initiatives, and maintain strong communication across departments to resolve issues and drive success as a cross-functional senior specialist.What you bring
Experience:
Several years in regional or global payroll operations, with a solid understanding of global payroll best practices.Leadership:
Passionate about managing teams with a hands-off approach, empowering individuals without micromanaging while fostering a collaborative work environment.Technical Skills:
Proficient in payroll software tools such as SAP, Excel, and Google Sheets, using these tools to drive accuracy and operational efficiency.Problem Solving:
Possesses an analytical mindset with strong problem-solving abilities, capable of addressing complex challenges and finding innovative solutions.Adaptability:
Thrives in a dynamic, fast-paced international environment, consistently delivering impactful results while adapting quickly to changes.Efficiency:
Constantly seeks opportunities to improve productivity, streamline processes, and optimize efficiency in all areas of work.Working Method:
Comfortable working asynchronously and remote in a globally distributed team.Language Skills:
Fluent in both written and spoken English.Practicals
You'll report to:
Manager, Payroll OperationsOur full benefits & perks are explained in our handbook at remote.Com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.Com/async .You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your
life-work balance
is important and you will be encouraged to put yourself and your family first, and fit work around your needs.Compensation
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay locally competitive rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.At first glance our salary bands seems quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hire globally.Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The interviewer will share further details with the candidate on the more restricted pay range for the role in line with their specific location. The individual pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, internal parity, and market demands. The base salary range may be subject to change.The annual salary range for this full-time position is $66,550 to $112,300.Conclusion
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here .Please note we accept applications on an ongoing basis.
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