Customer Training Specialist

Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description SummaryPosition Responsibilities
Conduct equipment operator certification training and general safety training for customers and to a lesser extent, employees using various modalities;
modalities will includeInstructor Lead Training and Virtual Training
Publish public training class schedules on SBRs training platform on a 3-month rolling calendar basis to provide customers multiple class options for purchase.
Provide private classes to customers either at an SBR branch location or customer site.
Complete training records on a timely basis in SBR's system(s) of record for retention and retrieval according to company policy.
Trigger the issuance of customer wallet cards within 24 hours of class completion.
Learn new adult training methods and courses to teach customers across a variety of safety topics.
Maintain current training and equipment operator certifications.
Provide Train the Trainer courses for customers.
Optimize productivity using various efficiency measures such as maximizing class attendance and scheduling.
Sell and support the sales teams to close safety training opportunities and grow the Safety Training business.
Work with the Marketing Support team to create flyers and other sales materials to promote the safety training offering to local customers.
Coach and mentor Certified Evaluators in their district(s) with a hands-on opportunity to practice or to see how the practical evaluation is to be completed.
Support the Certified Evaluator team by providing equipment practical evaluations to customers who have completed the online equipment certification coursework and written exam.
Assist District and Regional Managers with the onboarding and training of new District Safety Trainers, Employee Trainers and Certified Evaluators.
Act as an advisor regarding safety issues and standards to SBR employees and customers.
RequirementsEducation & Experience
High school diploma or equivalent
Minimum 5 years of work experience in a related field
Heavy equipment experience and certification (MEWP, Forklift, Earth Moving)
Broad knowledge of industry safety standards, practices, and regulations
Experience and knowledge of adult learning methods
Dependable, organized, motivated, and self-starter
Customer-service and 'solutions' oriented
Ability and willingness to travel;
overnight travel may berequired (10%-15%)
Proficiency in MS Office products, such as Word, Excel, PowerPoint, and Outlook
Bilingual in French is considered a valuable asset for this role
Preferred experience working with a Learning Management System (LMS)
Bachelor's degree preferred
Physical DemandsMust be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading, and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt's safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected ground
Base Pay Range 67,646.00 - 93,013.80
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Benefits Package
Health, Dental, Vision, Life Insurance
Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
Leading wages
Tuition Reimbursement
RRSP Matching
Tool and Boot Allowance
Career development and advancement
Employee Assistance Program
Sunbelt Rentals supports service members. Veterans encouraged to apply.
If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.
Position is for an existing vacancy
Engaging for Life represents our commitment to looking out for one another and keeping safety at the heart of our work.
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