Salesforce Crm Delivery Manager
Monks
Drive Salesforce CRM delivery for Monks global clients through project planning, stakeholder communication, and cross-functional leadership across the NAMER region.This CRM Project Manager role supports implementations and managed services as part of Monks’ Salesforce Consulting Partner practice. You will manage small to medium projects or higher-complexity assignments. Responsibilities include client expectations, project governance, budgets, JIRA, and delivery milestones.Key Responsibilities:
Serve as primary client contact during deliverySchedule kickoffs and lead discovery workshopsTrack resources, dependencies, risks, issues, and bandwidthMaintain RAID logs, Decision Trackers, JIRA boards, and repositoriesResolve escalations with senior internal team inputRequirements:
Five or more years of applicable project management experienceCRM implementation or CRM managed services backgroundExperience coordinating cross-functional stakeholders collaborativelySelf-directed learning through certifications, accreditations, or badgesExperience with structured SOW Gap Review milestonesBring Salesforce delivery coordination, JIRA governance, and client communication skills to Monks’ CRM project portfolio.
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Serve as primary client contact during deliverySchedule kickoffs and lead discovery workshopsTrack resources, dependencies, risks, issues, and bandwidthMaintain RAID logs, Decision Trackers, JIRA boards, and repositoriesResolve escalations with senior internal team inputRequirements:
Five or more years of applicable project management experienceCRM implementation or CRM managed services backgroundExperience coordinating cross-functional stakeholders collaborativelySelf-directed learning through certifications, accreditations, or badgesExperience with structured SOW Gap Review milestonesBring Salesforce delivery coordination, JIRA governance, and client communication skills to Monks’ CRM project portfolio.
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