Sap Support Manager - Warehouse Management (Wm) (Canada)

Job DescriptionDXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.Com.
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.Com.
Key ResponsibilitiesSAP WM Application Support
Lead application support activities for SAP Warehouse Management, including incident, problem, service request, enhancement, and defect management.
Manage Level 2 and Level 3 support for SAP WM production environments.
Provide functional leadership for warehouse processes including:
Inbound and outbound processing
Goods receipt and goods issue
Putaway and picking
Transfer requirements and transfer orders
Storage unit and handling unit processes
Inventory management and physical inventory
Warehouse movements and replenishment
Batch and serial number management
RF and barcode-enabled warehouse processes
Troubleshoot complex SAP WM issues and coordinate resolution across functional, technical, infrastructure, and business teams.
Ensure timely resolution of high-priority incidents and minimize business disruption.
Support Management & Service Delivery
Manage application support performance against agreed SLAs and operational KPIs.
Monitor incident aging, backlog, recurring defects, resolution times, and service quality.
Lead major incident response and escalation management for warehouse-related production issues.
Ensure root cause analysis is completed for recurring or critical incidents.
Establish corrective and preventive actions to reduce repeat production issues.
Manage daily, weekly, and monthly support reporting and service reviews.
Coordinate support coverage across onsite, offshore, and global delivery teams when applicable.
Maintain support documentation, knowledge articles, runbooks, and operating procedures.
SAP Functional Leadership
Provide subject matter expertise for SAP WM configuration and warehouse business processes.
Evaluate business requirements and recommend appropriate SAP solutions.
Review functional specifications, configuration changes, enhancements, and defect fixes.
Work closely with ABAP developers on custom programs, interfaces, enhancements, forms, and reports.
Support testing activities including unit testing, integration testing, regression testing, and user acceptance testing.
Ensure adherence to change management and transport management processes.
Integration & Cross-Functional Support
Manage integration points between SAP WM and:
Materials Management (MM)
Inventory Management (IM)
Sales and Distribution (SD)
Production Planning (PP)
Quality Management (QM)
Transportation and logistics processes
SAP EWM, where applicable
Partner with Basis, Security, Integration, ABAP, infrastructure, and other SAP functional teams to resolve cross-module issues.
Support interfaces between SAP and third-party warehouse systems, automation platforms, RF devices, conveyors, scanners, and logistics applications.
Team Leadership
Lead, mentor, and develop SAP WM support consultants.
Assign and prioritize support tickets based on severity, business impact, SLA requirements, and resource availability.
Provide functional guidance and escalation support to team members.
Coordinate workloads across functional and technical resources.
Promote knowledge sharing, documentation, and cross-training within the support organization.
Identify skill gaps and support development plans for team members.
Continuous Improvement
Analyze support trends to identify opportunities for automation, process improvement, and incident reduction.
Recommend enhancements that improve warehouse productivity, system stability, and user experience.
Drive problem management initiatives focused on eliminating recurring production issues.
Support SAP upgrade, migration, optimization, and S/4HANA transformation initiatives.
Assist organizations transitioning from classic SAP WM toward SAP EWM or S/4HANA-based warehouse solutions.
Required Qualifications
8+ years of SAP experience, with significant hands-on experience in SAP WM.
3+ years of experience leading SAP application support, AMS, production support, or service delivery teams.
Strong knowledge of SAP WM configuration and warehouse business processes.
Experience supporting SAP ECC production environments.
Strong understanding of integration between SAP WM, MM, IM, SD, PP, and related modules.
Experience managing incidents, problems, service requests, enhancements, and change requests.
Experience managing SLA-driven application support environments.
Strong problem-solving and root cause analysis skills.
Experience coordinating functional consultants, ABAP developers, Basis, Security, and integration teams.
Strong stakeholder management and communication skills.
Ability to manage multiple critical priorities in a high-volume production support environment.
Preferred Qualifications
Experience with SAP S/4HANA.
SAP EWM knowledge or implementation/support experience.
Experience with SAP Fiori applications supporting warehouse or logistics processes.
Experience with RF/mobile warehouse solutions and third-party warehouse integrations.
Experience working within an ITIL-based support model.
Experience with ServiceNow or similar ITSM platforms.
Experience managing offshore/onshore SAP support teams.
SAP certification in WM, EWM, Supply Chain, or S/4HANA is a plus.
Key SkillsSAP:
SAP WM, MM, IM, SD, PP, EWM, S/4HANA, Fiori
Warehouse:
Inbound, outbound, putaway, picking, replenishment, inventory, RF, transfer orders
Support:
AMS, production support, incident management, problem management, root cause analysis, change management
Management:
SLA/KPI management, major incident management, escalation management, team leadership, stakeholder management
Tools/Methods:
ServiceNow, ITIL, Agile, testing, release management, documentation and knowledge management
Work Environment & Eligibility Requirements
Remote role
Candidates must be authorized to work in the United States without current or future employer sponsorship.
Applicants must be U.S. citizens or lawful permanent residents (Green Card holders).
Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $67,800 - $117,800.
Full-time hires are eligible to participate in the DXC benefit program.
Health, dental, and vision insurance coverage.
Employee wellness.
Life and disability insurance.
A retirement savings plan, paid holidays, paid time off.
DXC is an equal opportunity employer.
We welcome the many dimensions of diversity.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.
If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We’re committed to fostering an inclusive environment where everyone can thrive.
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