Customer Service Representative

Looking for a company with over 50 years of success and no signs of slowing down?If so, Morguard may be the perfect place for you.As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.Our Purpose
At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.We support our people by offering:
Access to experienced subject matter experts who provide mentorship and hands‑on learning.A wide range of career opportunities across the organization.A comprehensive, competitive benefits program that promotes health and wellness.Please Note: This is a part time 6-weeks contract role.If hired your schedule will be:
Friday: 4PM-8PMSaturday: 11AM-3PMSunday: 11AM-3PMWhere You’ll Add Value
The Guest Services Representative is accountable to the Marketing Manager to ensure the effective delivery of uninterrupted, consistent and added‑value customer service to the visitors and tenants of a retail shopping centre in a manner that supports both the shopping centre’s image and the organizations goals and objectivesHow You’ll Make a Difference
1. Customer Service RelationsProvides information to the general public and tenants regarding promotional programs, amenities of the shopping centre and other inquiries to ensure consistent first‑class customer service is provided to at all times;
has a sound knowledge of the community, is able to provide street directions, highlight tourism areas and other points of interest within the community, when required;
establishes and maintains a strong rapport with tenants.
2. Customer Service RequestsResponds to and facilitates requests for assistance and information from the general public and tenants both in person and over the phone in a proactive manner resulting in the compliance to the organization’s customer service level agreement.
3. Daily TransactionsMaintains up to date knowledge of the gift program and software, processes gift certificate sale transaction and reporting, where required, reconciles daily cash, credit and debit transactions to ensure accuracy and safeguarding of company assets.
4. Communication with Internal StakeholdersMaintains on‑going communication with other departments within the shopping centre to ensure the effective dispatch of services (e.G. cleaning, maintenance, security) where required in a manner that supports the shopping centre’s image.
Administers the borrowing of strollers, wheelchairs or other rental activities to the general public, performs seasonal wrapping of gifts or provision of other similar services including preparation of accompanying reporting, where required.Any other job related duties and/or projects that may be assigned.The Expertise You’ll Bring
High School Diploma or an equivalent experienceDemonstrated working knowledge of MS Office applications.Core Competencies
Strong communication skills both verbal and writtenAbility to handle a high workload in a fast‑paced and challenging environmentAbility to effectively work in a team environmentMulti‑taskingHigh level of self‑motivation and energyDetail‑oriented.Preferred Qualifications and Experience
Relevant experience in the real estate industry and retail shopping centres is an asset.Why You’ll Love Working at Morguard
At Morguard, we’re committed to creating an environment where our people can thrive. Here’s what you can expect when you join our team:A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.Meaningful opportunities for professional growth and development.Exposure to a diverse portfolio of real estate assets across North America.A competitive compensation and benefits package designed to support you and your family.Support for work‑life balance, along with accessible employment practices that meet AODA requirements.Pay Equity
The salary listed for this position reflects the anticipated compensation at the time of posting. Actual compensation offered may vary and will be determined by factors including, but not limited to, experience, education, skills, certifications, internal pay equity and business needs.Inclusive by Nature
Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.Commitment to Accessibility
Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you. Please contact Human Resources at View phone number on ca.hrm.tc
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