Avp Hr Service Delivery Technology

Mackenzie Investments

Shape HR service delivery and technology at Mackenzie Investments in a hybrid leadership role based in Montréal, Toronto, or Winnipeg.As AVP, HR Services Delivery and Technology, you will connect HR operations, service delivery, and technology across IGM Financial. Build a practical multi-year roadmap spanning SAP SuccessFactors, ServiceNow, and related platforms. Lead enterprise transformation, governance, service ownership, and multidisciplinary team development to improve employee and leader experiences.Key Responsibilities:
Implement the future HR service model across scalable delivery channelsOwn integrated technology roadmaps across HR platformsLead ServiceNow evolution, automation, knowledge management, and AI-enabled servicesOversee portfolio execution, platform health, adoption, and value realizationEstablish service standards, measures, governance, and decision rightsRequirements:
Undergraduate degree in human resources, business administration, or related field12+ years progressive leadership experience in complex organizationsExperience with operating models, technology roadmaps, service ownership, and governanceStrong change leadership and executive influence across functionsCompleted or in-progress CHRP, CHRL, or equivalent designationLead integrated HR technology, service delivery, governance, and transformation capabilities for Mackenzie Investments and IGM Financial.
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Vacancy posted 2 hours ago

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