Community Data Analyst

About The Company

Standing on Giants is the world’s first agency for businesses that want to build a brand‑owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community‑led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, Sonos and Utilita, helping them launch successful communities that deliver real results. We are Khoros Kudos award‑winners, recognising our work as Best‑In‑Class. We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and the planet, not just profit, powered by trusting and collaborative communities. Our people are of central importance. We offer a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on a supportive, open environment and shared efforts to keep our working practices as sustainable as possible.

About The Role

As a Community Data Analyst, you will be supporting our Community Insights team for Airbnb, performing analytical and reporting tasks, leveraging both qualitative and quantitative data. You will use your curiosity and interest in data to identify, present and suggest results, trends and learnings. You will also be able to identify best practices and propose solutions for improving the ways of working within the team as well as with the client. You will be hard‑working, have exceptional attention to detail and will be quick to learn. If you have an open, honest and collaborative approach to your job, you’ll fit right in.

Responsibilities

• Collect, export and prepare raw data for analysis
• Track ad‑hoc conversation topics to provide quick insights on community health
• Leverage AI and automation solutions to improve the analysis of large volumes of community feedback
• Qualitative data coding and categorisation
• Build and maintain dashboards to facilitate reporting and data visualisation
• Analyse community conversations and feedback in order to provide actionable insights
• Write and peer review client‑facing community reports

Required Skills & Experience

• Fluent in English with exceptional written and verbal communication skills
• Experience in data analysis or similar field
• Great attention to detail with strong organisational and prioritisation skills, ideally with experience using project‑management tools (Airtable, Asana, etc.)
• Competent understanding of analytics and reporting tools such as Looker Studio, Sprinklr or Google Analytics
• Experience with qualitative data categorisation or thematic analysisGood technical understanding and ability to pick up new tools quickly
• Proficient with MS Excel, Google Workspace (Docs, Sheets, Slides) for documentation and data management
• Ability to cope with a fast‑paced work environment and change
• Interest in online communities

Nice to have

• Fluency in a second language is a plus
• Familiarity with ChatGPT or other AI tools for data analysis
• Familiarity with Salesforce, Superset
• Familiarity with Airtable
• Basic knowledge of SQL

We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment. Please note that we will carry out criminal and financial background checks on successful candidates. Due to the high number of applications, we are only able to contact successful applicants.

Location

Remote role, based in Canada.