Engineering Manager, Services

We believe independent restaurants deserve the same advantages as big chains without giving up their independence. Ilir Sela started Slice in his family’s pizzerias, where he saw firsthand what it takes to run a local shop. Now we’re taking everything we’ve learned beyond pizza, to taquerias, delis, burger joints, and other neighborhood staples. We put technology, marketing, buying power, and support to work for more than 15,000 restaurants, so owners spend less time on admin, marketing, and order management and more time growing their business. They remain independent, but never alone. We’re growing our team to help bring this next chapter to life. That’s where you come in. The Challenge to Solve Slice’s Services teams build the backend systems, APIs, integrations, and operational capabilities that power our platform. We are looking for a high-agency Engineering Manager who can identify the most valuable problems, turn ambiguity into clear direction, and build a team capable of delivering exceptional results. This is not a coordination-only role. You will stay close to the technology, product, and customer. You will be accountable for both your team's performance and the impact it creates. Management is a force multiplier—not another layer of process. Your role is to create the conditions in which talented engineers can do the best work of their careers. That means setting a clear mission, raising standards, removing obstacles, developing judgment, and holding yourself and others accountable. Putting people first does not mean avoiding difficult conversations or lowering the bar. It means giving people meaningful ownership, direct feedback, strong support, and the opportunity to grow. Our strongest managers: - Focus teams on customer outcomes rather than activity. - Create clarity when the path is uncertain. - Make decisions with incomplete information and adapt quickly. - Stay close to the details without becoming the bottleneck.

- Challenge assumptions and look for asymmetric opportunities. - Build trust through candor, consistency, and follow-through. - Take responsibility for outcomes, including when things go wrong. The Role Own customer and business outcomes Partner with Product, Design, Data, and Operations to identify the problems most worth solving. Define success through measurable value for pizzerias, customers, and the business—not projects completed or code shipped. Lead technical direction Guide architecture and engineering decisions across the services your team owns. Help the team balance speed, reliability, simplicity, and long-term system health. Our services are converging on Python, while parts of our ecosystem use Go and Ruby. We choose technology based on the problem and the customer value it enables—not preference or fashion. You should be comfortable leading teams working with: - Python, Go, and Ruby services. - APIs, distributed systems, and asynchronous workflows. - Databases, AWS, observability, and production operations. - Service migrations, reliability, security, and performance. Build a high-agency team Give engineers context, clear decision boundaries, and meaningful ownership. Expect them to move with urgency, exercise judgment, raise issues early, and own what happens in production. When the team is blocked, work across boundaries and find a path forward rather than simply escalating the problem. Raise execution standards Help the team deliver valuable improvements frequently without sacrificing quality. Reduce unnecessary ceremony, make risk visible, and build lightweight mechanisms that improve focus and learning. Use customer feedback, product data, incidents, and operational metrics to understand whether the team’s decisions are working. Develop exceptional people Hire and retain outstanding engineers, including those from unconventional backgrounds who demonstrate unusual ability and drive.