Manager, Partnerships

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
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Your role asManager, PartnershipsReporting to Alexandra Gomez, Sr. Director Partnerships, the Manager, Partnerships is responsible for the day-to-day execution and operational performance of our partner-facing team. You will lead a team composed of Partnerships Managers (responsible for managing partner relationships, retention activities, and revenue delivery) and Partnership Enablement Specialists (responsible for equipping the team with tools, reporting, and operational support to execute effectively).
This is a highly cross-functional and client-facing leadership role that combines strategic account management, revenue growth, operational excellence, and people leadership. You will be accountable for both partner outcomes and building the systems, insights, and team culture required to scale impact.
What you'll be doing
Lead, coach, and develop a team of Partnerships Managers and Enablement Specialists across multiple levels of seniority
Provide strategic direction to senior team members while actively supporting and developing junior talent
Foster a high-performance, accountable, and collaborative team culture focused on partner success and revenue growth
Remove barriers and enable the team to operate at maximum effectiveness
Drive Data-Driven Performance & Operational Excellence:
Use Salesforce and analytics tools to monitor partner performance and inform decision-making
Build and refine reporting frameworks and operational processes to improve visibility, scalability, and efficiency
Identify trends, risks, and opportunities across the partner portfolio and translate them into actionable strategies
Promote a strong culture of data-driven decision-making within the team
Lead Quarterly Partner Strategy Reviews (PSRs) with internal leadership to align on performance, risks, and growth opportunities
Ensure high-quality execution of Quarterly Business Reviews (QBRs) and ongoing strategic partner touchpoints
Translate complex partner data into clear, actionable insights for executive stakeholders
Support the team in identifying and executing revenue expansion and strategic growth opportunities
Provide guidance on complex negotiations, renewals, and strategic account planning
Maintain accurate tracking of partner health, risks, and opportunities in Salesforce
Cross-Functional Leadership & Execution:
Partner closely with Sales, Strategy, Product, Operations, and Clinical teams to drive alignment and maximize partner value
Lead or contribute to strategic initiatives such as partner expansion programs, RFP/RFI responses, and data integrity improvements
Act as a connector between internal teams and external partners to ensure alignment, clarity, and execution excellence
Partner Enablement & Experience & Continuous Improvement:
Design and optimize scalable partner processes and playbooks to improve execution consistency
Identify operational inefficiencies and implement tools and process improvements to increase team productivity and partner satisfaction
We’d love to hear from you if you have
Experience & Leadership
7+ years of experience in Partnerships, Customer Success, Business Development, or B2B Operations
Proven people leadership experience, including coaching and developing high-performing teams
Experience managing hybrid teams of senior individual contributors and enablement functions in a fast-paced, scaling environment (managing managers is an asset)
Strong track record of managing team responsible for large, complex, high-value accounts
Experience leading cross-functional initiatives in dynamic organizations
Highly data-driven, with strong proficiency in Salesforce and analytics tools to guide performance and decision-making
Strong commercial acumen with experience driving revenue growth and expansion
Exceptional communication and stakeholder management skills, with the ability to influence senior internal and external stakeholders
Ability to balance strategic thinking with hands- on operational execution
Leadership Qualities
Customer-obsessed, with strong judgment and a problem-solving mindset
Comfortable operating in both strategic and detail-oriented execution layers
Entrepreneurial mindset with a track record of delivering results in high-growth environments
Strong executive presence and communication skills (written and verbal)
English required;
bilingualism (English/French) is a strong asset
Nice-to-Have
Experience in virtual care, employee benefits, or group insurance within the Canadian market
At Dialogue, your well-being is our priorityTaking care of others also means taking care of our team!
Depending on your role and employment status
, you could have access to the following benefits:
Access to the Dialogue app and virtual mental health support for you and your family
Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
4 weeks vacation, 9 wellness days, and 1 volunteer day
Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
Work abroad up to 4 weeks/year
Incentive plans, referral bonuses & RRSP matching
Learning via Coursera, external training budget & mentorship
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