Community Education Program Assistant

Job Responsibility:

Performs a wide range of program assistance and administrative support including registration and receptionist services related to the delivery of Community Education and Workforce Development (CEWD) courses and programs.

MAJOR DUTIES & RESPONSIBILITIES

• Responds to student and client inquiries; provides course information to prospective students, including information on course changes or cancellations. Answers calls and emails and directs to appropriate department staff or takes messages.

• Processes course registrations and records in using various internal software applications.

• Liaises with the supervisor and other TRU Departments to assist with program planning and delivery.

• In coordination with other team members, supports programs and workshops by collaborating on deliverables, ensuring materials are available, and coordinating shared equipment.

• Prepares and maintains course setup, class lists, course reconciliations, and course completion requirements.

• Secures sufficient facilities, and ensures supplies and resources are available for course delivery and instructors within current TRU procedures.

• Prepares a variety of documents including correspondence, contracts, evaluation summaries, curriculum preparation, and memos.

• Maintains the department database of statistical course information, instructors, contract agencies, and stakeholders.

• Sets up and maintains filing systems (paper and electronic).

• Assists with financial reporting including tracking expenses and providing financial updates on course deliveries. Also makes travel arrangements for instructors to travel to various communities.

• Maintains the web page, and social media accounts and assists with online and pprint advertising.

REPORTS TO Community Coordinator

QUALIFICATIONS

EDUCATION:

• Grade 12 plus a one-year Business certificate or equivalent

EXPERIENCE:

• Two years' related experience, including one years' experience in program delivery and one years' experience with Microsoft office and website software

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Ability to perform electronic word processing at 60 wpm and data entry
• Ability to deal courteously and tactfully with students, staff and members of the general public
• Ability to communicate effectively both verbally and in writing
• Ability to operate related equipment
• Must be fluent in database, desktop publishing, spreadsheet, and word processing software
• Proven ability to work independently as well as part of a team
• Ability to plan, organize, and prioritize tasks and meet deadlines while maintaining accuracy and attention to detail
• Class 5 driver's license

WORKING CONDITIONS

• Sitting at a desk and computer for a period of time
• Extensive contact with students, staff, and the general public
• General office conditions
• Travel required