Technical Business Systems Support Analyst

Translate technical issues into practical solutions remotely for Fidelity Clearing Canada, combining business analysis, API troubleshooting, and client communication.As a Business Application Support Analyst, you will support FCC applications in production while investigating technical issues and business constraints. The role requires collaboration with clients, vendors, employees, and Fidelity partners, including communicating technical material to non-technical users. You will also support training, demonstrations, quality assurance testing, and application-related business analysis. This is a full-time regular position on Fidelity’s remote dynamic working arrangement.Key Responsibilities:
Own customer problems and pursue timely solutionsProbe underlying technical issues and business constraintsValidate API responses and troubleshoot request errorsDocument application problems and resolution activitiesSupport users through training and product demonstrationsRequirements:
Application support and operations environment experience requiredFive-plus years in brokerage business environmentsExperience maintaining complex financial services systemsStrong Software Development Life Cycle knowledgeExcellent analytical and written communication skillsCombine business analysis, API troubleshooting, and collaborative support to maintain dependable production applications for FCC clients and users.
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