Technical Support Specialist

The Langley School District is situated on the traditional unceded territories of the Matsqui, Kwantlen, Katzie, and Semiahmoo First Nations. At Langley School District, we prioritize student success through a holistic approach to education, valuing both academic achievement and personal growth. Our dedicated team of educators, support staff, and administrators work collaboratively to create dynamic learning experiences that inspire curiosity, critical thinking, and creativity.

Joining our team means becoming part of a supportive community that celebrates diversity, innovation, and collaboration. Whether you're a seasoned educator or embarking on your journey in the field of education, Langley School District offers ample opportunities for professional growth and development.

This position will be responsible for intermediate level technical support at a secondary school. At times this position will also be assigned to special projects that require a routine set of instructions to be followed towards the completion of the project. This position will report to the Manager, Technical Services.

POSTING DETAILS

• Position - Technical Support Specialist 1
• Start Date - As soon as possible
• Employment - Permanent, Full-time (40 hrs/wk)
• Hours -  Monday to Friday (7:30am to 4:00pm)

DUTIES AND RESPONSIBILITIES

• Provides technical support to end users in the form of troubleshooting and fixing problems related to Windows and Macintosh computers, tablets, printers, mobile and peripheral devices.
• Installs and configures basic desktop applications, desktop images and provides application support.
• Maintains user accounts on Active Directory including basic administration on File, Print and Application Servers as designated.
• Troubleshoots Internet connectivity issues and minor network and wireless problems.
• Writes basic instructions for end users when necessary.
• Maintains relevant technical documentation when changes are implemented.
• When assigned to special projects, follows instructions set by the Manager.
• Uses an Incident Management System/ Work Order System.
• Liaises and collaborates with team members, stakeholders and user groups to discuss technology enhancements or changes required.
• Performs other assigned comparable duties which are within the scope of knowledge, skills and abilities required by this class specification.

REQUIRED QUALIFICATIONS

• High School Diploma plus a two-year Diploma in a relevant Information Technology track or an equivalent combination of relevant education and experience.
• Four years' experience in the technology department of a complex environment supporting a large and varied user base.
• Ability to use good judgment and initiative in identifying, adapting, and applying procedures and approaches to resolve problems.
• Ability to communicate effectively in the explanation and clarification of information both verbally and in writing.
• Demonstrated evidence of sound interpersonal skills with a positive customer-oriented attitude.
• Ability to work independently with minimal supervision.
• Physical ability to perform the required duties.
• Valid B.C. driver's license.

For your application to be considered, all required documents must be included:

• Resume
• Email addresses for a minimum of three references (ideally, former supervisors from your most recent/relevant role)
• Proof of completion of Grade 12 / graduation from high school (or completion of other post-secondary education)
• Scanned copy of your valid BC Driver’s license
• Recent copy of your driver’s abstract/history (obtained from ICBC)
• Copies of any relevant post-secondary certificates

PLEASE NOTE

• In accordance with the Criminal Record Review Act, successful applicants will be required to consent to a Criminal Record Check prior to employment.
• We thank you for your interest in the Langley School District; however, only those persons selected for interviews will be contacted.