Customer Experience Research Analyst

MPAC

Turn customer and operational data into actionable insights as an MPAC Customer Experience Research Analyst with flexible work locations, including remote options.This permanent analyst role suits a customer experience research professional with at least three years of relevant experience. You will apply qualitative and quantitative research, performance measurement, data visualization, and advisory skills. Your work will inform decisions and support service improvement across Ontario communities.Key Responsibilities:
Analyze customer feedback and experience data for trendsConduct qualitative and quantitative research on customer needsTranslate findings into actionable insights and recommendationsMonitor CX metrics and measure outcomes across channelsDevelop accurate dashboards, reports, and CX scorecardsRequirements:
Related post-secondary education in a relevant fieldAt least three years of research or analytics experienceFocus group and performance measurement experienceAdvanced Power BI or Tableau dashboard expertiseExcellent presentation, reporting, and stakeholder communication skillsBring research, analytics, dashboard development, and customer experience expertise to MPAC’s evidence-based improvement initiatives.
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