Customer Support Operations Manager Scarborough

Lead a dynamic customer service team as a Customer Support Operations Manager in Scarborough, ON. Drive operational improvements and enhance the customer experience at our online auction business.
This full-time, permanent role emphasizes hands-on leadership and problem-solving. You will manage a growing team and oversee daily operations while directly influencing customer service strategy. Success in this position requires an in-depth understanding of our auction platform, alongside the ability to coach and mentor team members effectively.
Key Responsibilities: - Lead and develop a customer service team of 8–10 employees - Oversee daily customer support and call center operations - Handle escalated customer issues and high-priority accounts - Coach and provide feedback to team members - Monitor performance metrics, service levels, and quality
Requirements: - Experience as a Call Centre or Customer Support Manager - Strong leadership skills and proven team-building ability - Hands-on approach to addressing customer issues - Comfort with technology and operational processes - Excellent problem-solving and organizational skills
Become a pivotal force in enhancing our customer support operations and boosting retention.#J-18808-Ljbffr