General Manager (Central Saanich)

Position Summary

The General Manager will be responsible for the overall leadership, sales, and service in the location. The successful candidate must be a highly motivated and customer-focused individual who will ensure the highest standards of safety, service, and efficiency. The base salary range is $75,000 - $90,000, plus annual bonus.

Key Responsibilities

• Manage overall branch sales, operations, delivery, purchasing, and inventory control.
• Proactively manage health and safety initiatives to continuously improve the company’s performance and promote the highest level of safety.
• Ensure cleanliness and organization of yard and retail areas.
• Build and maintain a solid and reliable team of customer service providers, for delivery, warehouse and retail.

Sales/Financial

• Achieve and exceed established metrics for business success/ SG & A/ bottom line profit.
• Increase profit margins, customer satisfaction, and create a positive impact on our community.
• Stay current with building material industry trends and monitors strengths and weaknesses of competition.

Customer Relations

• Solicit and analyze customer feedback, address deficiencies, and strive for continuous improvement.
• Participate in and hosts customer recognition events and company-sponsored training.
• Maintain relationships with the local community, industry organizations and regulatory bodies.
• Develop and maintain strong relationships with our key customers.
• Address customer concerns and issues promptly, ensuring consistent high levels of customer satisfaction.

People Management

• Create and support transparent lines of responsibility for the management team, including coverage and oversight throughout the day.
• Communicate information and priorities for staff and ensure they have the direction and tools needed to complete their tasks.
• Manage staff performance through accountability and feedback and identify training opportunities.

Skills and Qualifications

• Minimum 3-years' experience in the building-material industry, management experience, and/or combination of both.
• Diploma or degree in a business-oriented discipline is an asset.
• Strong leadership skills that include effective communication, performance management and conflict resolution.
• Ability to work a flexible schedule, including weekends.
• Intermediate level of Microsoft Office Suite- including Word, Excel and Outlook.
• Self-motivated, flexible, and eager to learn new things.

Benefits

• Health benefits - including drug coverage, practitioner, dental, vision, disability, and life insurance.
• Retirement savings (pension or other) are provided.
• Perks - Company discounts (mobile phone, etc.), training programs and opportunities for career advancement, group events, and more.

We are an equal opportunity employer.