Cybersecurity Network Support Specialist

Support Fortinet cybersecurity customers through network troubleshooting, system analysis, and clear technical communication across complex cases.This Technical Support Specialist role focuses on FortiSASE within Fortinet’s Technical Assistance Center team. You will investigate configurations and customer systems, use documentation and release notes to identify known problems, and recommend corrective actions. The work includes customer education, environment reproduction, problem isolation, escalation management, and case closure while coordinating expectations with customers.Key Responsibilities:
Investigate FortiSASE configuration and customer system informationConsult documentation, bulletins, and release notesEducate customers about networking and product knowledge gapsIsolate problems and recommend potential new solutionsLead customer management meetings for technical escalationsRequirements:
Strong troubleshooting and problem-solving skillsStrong written and verbal communication skillsKnowledge of BGP, Hub-and-Spoke technology, and SDWANUnderstanding of LDAP, SAML, RADIUS, and OAuthExperience with firewalls, IDS/IPS, VPN, or virus scanningBring technical investigation, networking security, and customer education skills to Fortinet’s FortiSASE support team.
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