Multi Site General Manager

Multi-Site General Manager – Location: Edmonton - Reports to: District Manager, Canada West

The Multi-Site General Manager is a senior operational leader responsible for the overall performance, compliance, and client satisfaction of a diverse portfolio of Aramark accounts across Edmonton & Northern Alberta. This role provides hands-on leadership across healthcare sites. The Multi Site GM ensures consistent execution of Aramark programs and processes, strong financial performance, and high-quality service delivery, while developing site leaders and acting as a key partner to both clients and district leadership.

Redefining the Patient Experience - We provide industry leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, we create environments where caregivers and patients can relax, recharge, and recover. 

Our services range from Patient Dining, Retail Dining to Clinical Nutrition and beyond.

Job Responsibilities

Operational Leadership
•    Provide senior leadership and oversight across all assigned locations, ensuring safe, efficient, and consistent service delivery
•    Set clear expectations for operational standards while supporting site teams with hands-on leadership and coaching
•    Conduct regular site visits, audits, and performance reviews to ensure contract compliance and service consistency
•    Build and maintain effective working relationships with union representatives while ensuring consistent application of labour agreements, company policies, and operational expectations.

Aramark Programs & Process Compliance
•    Ensure full adherence to all Aramark programs, policies, and operating standards
•    Ensure compliance with food safety and sanitation programs, health and safety requirements, purchasing standards, and brand standards
•    Hold site leaders accountable for accurate execution of Aramark systems, reporting, and controls
•    Identify gaps in compliance or execution and implement corrective action plans as required

Client Partnership & Retention
•    Serve as a senior point of contact for key clients, building trust through responsiveness, consistency, and results
•    Support and lead CBRs, QBRs, audits, and renewal discussions
•    Proactively identify risks, opportunities, and service enhancements to strengthen client relationships and retention

Financial Accountability
•    Own financial performance across the portfolio, including revenue growth, labour management, food cost control, and contribution targets
•    Review and analyze financial statements, forecasts, and variance reports and ensure timely corrective actions
•    Partner with Finance and site leaders to ensure disciplined financial execution and sustainable results

People Leadership & Development
•    Lead, coach, and develop a multi-site management team, building bench strength and succession plans
•    Ensure consistent performance management, engagement, and accountability across all locations
•    Support talent development and internal promotion through structured coaching and feedback

Safety & Risk Management
•    Champion a safety-first culture across all sites
•    Ensure compliance with all client, provincial, and Aramark safety standards and reporting requirements
•    Address incidents, risks, and audit findings promptly and effectively

District Support
•    Act as a delegate for the District Manager when required
•    Support mobilizations, renovations, and operational transitions
•    Contribute to district initiatives related to growth, compliance, people development, and operational excellence

Qualifications

•    Post-secondary education in Hospitality Management, Business Administration, or a related field (preferred)
•    Five or more years of senior management experience in food service, hospitality, or multi-site operations
•    Proven experience managing multiple locations/services and leading large, diverse teams.
•    Proven experience working within unionized environments, including interpretation and administration of Collective Bargaining Agreements (CBAs), grievance management, and partnership with union representatives to support positive labour relations.
•    Strong financial acumen with experience managing P&Ls and complex operating environments
•    Demonstrated ability to enforce standards while maintaining positive, productive relationships
•    Advanced food safety certification or ability to obtain
•    Strong computer literacy including Excel, PowerPoint, and Word
•    Valid driver’s license and ability to travel locally and seasonally

Ideal Candidate Profile

•    Confident, disciplined operator who values standards, structure, and accountability
•    Calm and effective in complex, fast-paced environments
•    Detail-oriented with the ability to zoom out strategically when required
•    Trusted leader who can balance client needs, team development, and financial results
•    Comfortable acting as an extension of district leadership

Education