Bilingual (FR-EN) Manager, Security Platforms and Resilience, Security Operations Centre

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Manager of Security Platforms and Resilience for our Security Operations Centre, supported by artificial intelligence, to lead a strategic team at the heart of the transformation and modernization of our cyber defense capabilities.

This person will be responsible for the technology environment supporting the modernization of the Security Operations Centre, including Security Information and Event Management (SIEM) platforms, data pipelines, detection and correlation capabilities, operations automation, artificial intelligence, platform resilience and compliance demonstration capabilities.

This role requires the ability to navigate in a complex environment, influence partners at the executive level, and transform security, compliance and business needs into reliable, modern and measurable services.

• Lead the team responsible for engineering, platforms and resilience within the Security Operations Centre, as well as security and compliance demonstration capabilities.
• Develop and implement the strategy for transforming and modernizing the Security Operations Centre, including the evolution of Microsoft Sentinel, the CrowdStrike next-generation platform, data platforms, data ingestion pipelines and operations automation, supported by artificial intelligence.
• Take responsibility for the infrastructure and technology environment supporting the Security Operations Centre, including their availability, performance, security, resilience, recoverability and cost optimization.
• Lead the implementation of AI and operations automation capabilities defined by the needs of the Security Operations Centre teams to improve alert triage, event correlation, the reduction of false positives, incident investigation and response measures, while maintaining appropriate governance and ensuring human oversight.
• Ensure the quality, completeness, integrity and availability of security data and logs used by the Security Operations Centre.
• Implement accountability and compliance capabilities by adding an additional control mechanism that enables traceability, reconciliation, retention and extraction of evidence, without duplicating the entire Security Operations Centre architecture.
• Monitor the reliability of logs and data ingestion pipelines, including the detection of silent sources, data loss, delays, processing errors and unauthorized configuration changes.
• Ensure collaboration between the Security Operations Centre and teams responsible for application lifecycles, identity and access management / privileged access, cloud security, architecture, finance, compliance, internal audit and strategic vendors.
• Manage the team’s activities by optimizing human, financial and technological resources while setting priorities, performance indicators, service levels and the roadmap, and make decisions based on cybersecurity threats and intelligence.
• Clearly communicate strategy, risks, decisions and results to the team and senior management.
• Influence technology and lab teams, as well as executives at the director, vice president and deputy senior vice president levels.
• Lead the continuous improvement of security services to reduce risks across all of Intact’s operations in Canada and provide capabilities that are reliable, scalable and tailored to the needs of Security Operations Centre customers.
• Resolve complex and ambiguous issues related to the performance of the Security Operations Centre team, vendors, platforms and services.
• Ensure commitments to regulators, auditors and other external stakeholders are maintained.
• Implement a culture of continuous improvement in security processes, tools, methods and services.
• Develop reliable and high-performing services for the Security Operations Centre that meet the needs of users and partners.
• Lead initiatives that impact Intact across Canada, including the modernization of the Security Operations Centre, operations automation, AI and platform resilience.
• Build strong relationships with internal partners, vendors and stakeholders at the vice president and deputy senior vice president levels.
• Foster a culture of collaboration, responsible innovation, accountability and measurable risk reduction.

What you bring to the table:

• Graduate studies in a field related to cybersecurity, computer science, engineering, data science, or any equivalent combination of education and experience.
• At least 10 years of experience in cybersecurity, platform engineering, security operations, data or related technologies.
• At least five years of experience leading a team of engineers, architects, security operations centre specialists, security analysts or data professionals.
• Proven experience in several of the following areas: SIEM and XDR platforms, SOAR tool or detection platforms; Microsoft Sentinel or comparable technologies; CrowdStrike or cloud security platforms; data architecture and ingestion pipelines; cloud security; identity and access management and privileged access management; platform resilience, availability and continuity; automation of security operations; artificial intelligence applied to cybersecurity; ITGC, SOX, ICOFR or audit requirements; integration of applications, SaaS platforms and enterprise systems.
• Experience managing complex environments, deploying them, and ensuring they meet high standards for availability, security and compliance.
• Experience managing strategic vendors and external partners.
• Experience communicating with leaders at the vice president, deputy senior vice president and senior management levels.
• Curious thinker, bold, empathetic, strategic and results oriented.
• Excellent oral and written communication skills in both English and French.
• Strong sense of initiative, negotiation skills, ability to set priorities and leadership skills.
• Excellent organizational and time-management skills.
• An approach focused on collaboration and working relationships with partners.
• Bilingualism is required (FR-EN).
• No Canadian work experience is required; however, you must be eligible to work in Canada.

LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.