Bilingual Senior Consultant at Bell

Elevate your career with Bell as a Bilingual Senior Consultant in solution delivery within a hybrid work environment. Bring your expertise in contact centers and adult learning to make a real impact in training. This senior-level role at Bell focuses on empowering enterprise customers through innovative solutions encompassing IoT, Cloud, and Cyber Security. You will integrate with the Bell Business Markets team and play a crucial role in developing effective learning materials tailored to diverse audiences, including agents and management. Key Responsibilities:

• Lead engaging client-facing workshops and training sessions
• Assess training needs and identify learning gaps effectively
• Design and develop instructor-led and digital training content
• Maintain high-quality training materials using Articulate
• Support Learning Management System (LMS) administration

Requirements:

• Bilingual in French and English with a university degree
• 7–10 years in customer contact center environments
• Proven training design and development experience
• Familiarity with Genesys Cloud toolset
• Strong client-facing communication skills

Bring your consultative expertise and transform learning experiences for Bell's clients. #J-18808-Ljbffr