Amazon Connect Cloud Engineer

Capgemini Engineering

Design Amazon Connect solutions remotely across Canada using IVR, AWS Lambda, and cloud-native development. Support enterprise-scale customer engagement environments.Capgemini Engineering seeks an AWS Connect Engineer with strong hands-on experience delivering secure, scalable, highly available contact centers. You will collaborate with stakeholders, architects, and development teams to translate requirements into production-ready solutions. The work includes Amazon Connect, Amazon Lex, Salesforce Service Cloud Voice, REST and SOAP APIs, and serverless applications.Key Responsibilities:
Configure Amazon Connect contact flows, queues, routing profiles, and callbacksDevelop integrations using Lambda, Lex, DynamoDB, and APIsIntegrate Salesforce Service Cloud Voice and CRM platformsImplement CloudFormation, CI/CD pipelines, monitoring, and alertingTroubleshoot production issues and perform root cause analysisRequirements:
Seven-plus years in cloud-based contact center technologiesHands-on expertise with Amazon Connect and IVR designExperience with Python or JavaScript developmentKnowledge of CloudWatch, SNS, CloudFormation, and AWS securityStrong communication and stakeholder management skillsApply Amazon Connect, serverless, Salesforce, and cloud operations expertise to enterprise contact center delivery at Capgemini Engineering.
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