Used Car Sales Manager

Salary Range: $100,000.00 To $150,000.00 Annually
PAG Direct is looking to expand their
Thornhill Hyundai
Management team and is currently searching for a
Used Car
Sales Manager !
Reporting to the General Sales Manager, this position is a tremendous opportunity for someone with a successful track record of inventory management, customer retention and profitability.
In this role, the successful candidate will be part of a strong performing dealer group and will be given opportunities for further development.
Skills & Qualifications:
A minimum of 1-3 years of progressive experience in a
Retail Automotive Import Management Sales
role
Excellent leadership and management skills
Strong interpersonal, communication and customer service skills
Superior sales skills and a commitment to sales systems and objectives
High energy, resourceful, professional & process oriented
Ability to build a customer focused team environment
Experience building long-lasting customer relationships
Excellent problem-solving skills and ability to work efficiently and effectively
Ability to maintain confidentiality of pertinent data
Solid experience with vAuto and technologically savvy
Experience with Tekion an asset
Position Summary:
Consult with Sales Representatives and the General Sales Manager to set out clearly defined dealership sales goals
Stay abreast of the local / provincial resale vehicle market and use this knowledge to appraise used vehicles and set realistic vehicle retail prices for the dealership according to guidelines set by the General Manager
Monitor vehicle inventory
Execute approved pricing over time strategies to ensure inventory turnover
Observe strengths and opportunities of Sales Representatives and perform one-on-one training or consult with the General Sales Manager to schedule formal corporate training sessions as needed
Attend to sales-based customer complaints in a prompt and effective manner to minimize customer inconvenience / dissatisfaction and to maximize the dealership's customer image. Refer difficult complaints to higher management.
Keep abreast of competitive industry and local trends and participate with the General Manager in developing advertising and promotional campaigns to capitalize on recognized trends. Take charge of execution of approved marketing programs
Calculate customer quotations and assist in closing vehicle purchase
Daily outbound activity tracking
Daily CRM review including, appointment confirmations, missed appointment follow up and previous days' visit customer follow up
Oversee all manufacturer training to ensure Sales team product knowledge is up to date an aligned with Manufacturers expectations
Oversee Manufacturer Customer Satisfaction program and ensure elite performance
Benefits of working with us:
Employee Assistance Program
Learning opportunities to help you grow and support your professional development
Proactive and knowledgeable management
Work Schedule (various shifts from the following):
Monday to Thursday: 9:00am to 9:00pm (day and evening shifts available)
Friday: 9:00am to 6:00pm
Saturday: 9:00am to 6:00pm
Sunday: 9:00am to 5:00pm
Compensation:
Compensation range including performance bonus is between $100,000 to $150,000
Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.
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