Business Technology Director, Operations

Business Technology Director, Operations

Toronto, ON, Canada

Job Description

Posted Wednesday, June 10, 2026 at 4:00 AM

BUSINESS TECHNOLOGY DIRECTOR, OPERATIONS in TORONTO

The successful applicant will be a passionate and results oriented self-starter with the capability to foster and build upon relationships with new and existing talent.

Key Skills

• Business & Insurance Domain Expertise
• Strategic Thinking and Planning
• Cross-functional Leadership and Collaboration
• Technology and Architecture Understanding
• Change Management and Value Realization

Accountabilities

• Act as the primary liaison between Operations leadership and IT, translating operational priorities into technology strategies and solutions.
• Develop and maintain a technology roadmap aligned with business priorities and enterprise IT strategy.
• Lead initiatives to streamline and optimize operational processes, improving efficiency, standardization, and scalability across the organization.
• Partner with Data & AI teams to implement reporting, analytics, and automation capabilities to enhance operational visibility and decision-making.
• Establish and manage demand intake and prioritization for Operations technology initiatives based on business value, ROI, and strategic alignment.
• Oversee delivery of Operations-related initiatives in collaboration with PMO, Data & AI, and IT Operations teams.
• Define and track key success metrics, including process efficiency, cost optimization, accuracy, and service quality.
• Conduct post-implementation reviews to ensure value realization and continuous improvement of delivered solutions.
• Evaluate and rationalize operational tools and platforms, ensuring alignment with enterprise architecture and reducing duplication and vendor sprawl.
• Ensure compliance with governance, risk, and regulatory standards across operational systems and processes.
• Drive adoption of new technologies and workflows through structured change management and stakeholder engagement.

Qualifications

• Bachelor’s degree in Business, Technology, or a related field.
• 8+ years of experience in insurance operations, technology, or related roles.
• Strong understanding of insurance operational processes, including underwriting support, policy administration, and back-office functions.
• Experience leading technology or process transformation initiatives in complex environments.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Experience working in Agile or hybrid delivery environments.
• Familiarity with enterprise technology platforms, data solutions, and integration models.
• Preferred: Experience with AI, automation, or advanced analytics in insurance operations.

Location & Compensation

• Downtown Toronto – Hybrid – 4 days per week in office
• Salary range: $155,000 - $185,000 (base compensation)

This salary range reflects the expected base compensation for the role across Canada. Actual compensation will be determined based on factors such as experience, qualifications, and scope of responsibilities. Trisura provides this range in good faith in accordance with applicable legislation.

We are committed to an inclusive and barrier-free workplace that reflects the diversity in each of our offices across Canada. Accommodations will be provided on request for candidates taking part in all aspects of our recruitment and selection process.