Service And Parts Operations Manager

Direct Dilawri Vancouver’s Service and Parts departments with a focus on profitability, warranty compliance, inventory control, and customer satisfaction.As Fixed Operations Manager, you provide strategic direction while supervising departmental teams and reporting to the General Manager. You manage operating budgets, manufacturer policies, legal requirements, and performance objectives. Your work supports strong CSI results and effective dealership operations.Key Responsibilities:
Supervise and coach Service and Parts departmental teamsMaintain high Customer Satisfaction Index performanceMonitor warranty claims, policies, and repair qualityManage parts inventory counts, returns, and reportingDevelop marketing strategies for customer retention and acquisitionRequirements:
Two to four years of Fixed Operations experienceStrong customer service abilities and CSI commitmentPeople management skills supporting high-performance teamsExcellent written and verbal communication skillsProficiency with computers;
CDK experience is an assetBring dealership leadership, warranty knowledge, and parts management expertise to Dilawri Vancouver’s integrated operations.
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