Intermediate Application Support Analyst

Job Responsibility: Employment Type : Permanent Full-time Location(s) : SK Salary Range : $41.934 - $51.038 Hourly Salary Supplement : included in hourly salary range (in-scope) Why Health?eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals, and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards. The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively. About the Role: Reporting to the Manager, Drug and Pharmacy Services, this role requires a candidate with a background in programming analysis and proven programming abilities as well as technical documentation and understanding of IT system architecture. The successful candidate will have a passion for patient focused health care and be committed to delivering high-quality software solutions. As an Intermediate Application Support Analyst at eHealth Saskatchewan, you will be a dynamic, highly motivated, results-oriented individual who will be responsible for troubleshooting and resolving technology issues and applications that have the potential to impact patient care. This is an integral role in our chain of care, and we are looking for a troubleshooter who takes pride in strong customer service. You will be responsible for applying code changes and developing/maintaining applications as well as providing support to multi-user, mission critical, clinical technology applications. In addition, this role will monitor production technology systems to ensure optimal performance and identify opportunities to improve effectiveness. You will be part of a team supporting the Drug and Pharmacy service lines that provides application support to multi-user, multi-tiered, mission critical technology applications. You will research and analyze issues with existing applications and/or transactions, impact of upgrades, new releases, patches etc. on individual and integrated applications, and influence implementation plans. In addition, this role may monitor production technology systems to ensure optimal performance and identify opportunities to improve effectiveness. This role will also require the ability to write complex database queries that will support retrieving information from the applications supported. You must be willing to participate in the on-call 24/7 support strategy. This requires a rotation of support analysts to be available to respond to priority emergency Priority 1 service disruptions after hours. What are we looking for?

• Strategic and project planning techniques;

• IT security principles, practices;

• Database concepts, theories, and principles, experience in writing sql;

• Experience in supporting and maintaining existing systems;

• Proven programming background with solid understanding of logical programming;

• Requirements analysis and solution design techniques;

• Experience in the integration of IT applications and operating systems;

• Computer hardware and architecture;

• Information analysis techniques;

• A strong technical background, facilitation, and training experience;

• Healthcare application experience: must have at least 3 years of experience working with integrated, enterprise-scaled systems in a

healthcare setting or similar. The incumbent will possess a strong technical knowledge base and background, specifically:

• Creating and maintaining technical support documentation for a wide variety of applications used by the Saskatchewan Health Authority;

• Proven knowledge and experience using Java, JavaScript, Servlets, JSP, CSS and NodeJS;

• Understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database Connectivity), and RESTful web services;

• Knowledge and experience working with Markup Languages such as XML, JSON, HTML;

• Understanding/knowledge of web tier technologies, HL7, FHIR;

• OS WindowsUNIXLinux, real-time interfaces, and relational and document databases;

• Experience with custom built applications and interfaces as well as COTS/Open Source applications is required;

• Apply code changes to existing applications and interfaces;

• Experience reviewing and understanding technical documentation and understanding of architecture and topologies is a must;

• Proven experience and skills in effective communication, problem solving, documentation standards and a rigor for change management protocols and

quality control are also required;

• Experience in leading troubleshooting sessions to determine root causes of issues and to report out on problems within existing program code and data

structures;

• Knowledge of reporting and data analytic concepts would be an asset.

The knowledge and skills required for this position would be attained through the completion of a Degree in Computer Science or related area of study plus 3 years of experience working as an Application Support Analyst or similar in an integrated support environment. A combination of education and experience may be considered. You Will Be:

• Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete

projects in a changing environment;

• Patient, honest, discreet and respectful/tactful while working with various types personal health information etc.;

• Service-oriented, thorough, reliable, disciplined, organized, and strong attention to detail in order to complete tasks for clients and coworkers etc.;

• Creative, logical, and have a strong motivation for continuous improvement and learning; and

• Empathetic, diplomatic and sensitive in order to respond to issues and concerns of others who may be angry or frustrated.

Competencies Communication

• Ability to write/create and communicate (verbal and written), explain or present (technical or nontechnical) information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner. Material may include, but is not limited to, user, systems and requirements documentation and procedures, project plans, letters, requests for proposals, feasibility studies, recommendations and reports, at a level appropriate to the target group.

Leadership

• Ability to conceptualize, develop, monitor, adjust and implement projects, including, the facilitating a group process to successfully implement technological change and business transition within the organization, taking into consideration numerous and changing priorities, and or resources to achieve project goals.

Problem Solving

• Ability to diagnose technical problems such as delays, malfunctions and errors in order to determine the true cause of the problem and provide a (workable/reasonable/optimal) solution in a reasonable time frame.

• Ability to identify and respond to issues and concerns of others who may be angry or frustrated to reach a mutual understanding.

Interpersonal

• Ability to build cooperative working relationships with coworkers and clients to ensure credibility and confidence in services provided as well to build capacity in client's knowledge and ability to use and apply services.

Organizational

• Ability to independently prioritize and organize one's own workload to meet tight deadlines and successfully complete projects in changing environment. (a bit of project management involved)

Analytical

• Ability to gather, understand and synthesize specialized information in a way that can be applied to meet the needs of the organization and within given constraints.

Team Work/Independence

• Ability to work independently and participate as a team member to meet the needs of clients and coworkers and to build productive, positive work relationships.

Technical

• Ability to design, test, implement or adapt existing systems/applications in an integrated environment taking into account design alternatives, business requirements, system impacts and cost, resource and time constraints.

• Ability to create and/or modify a sequence of computer instructions in order to compile, link, build and test computer executables that meet design requirements within established guidelines.

• Relational and document database concepts, theories and principles.

• Requirement analysis and solution design techniques.

• Programming concepts, techniques and languages.

• Design and code reviews; understanding of revision control and experienced with unit testing.

• Service-level protocols, change management protocols, and quality control procedures.

• Strong ability to analyze, diagnose and resolve application issues

If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you! Grade: SGEU - SIT10 Anticipated start date: June 23, 2025 Location: SK We are committed to workplace diversity. Number of Openings : 1 Closing Date : May 30, 2025, 12:59:00 AM

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