Bilingual Legal Account Renewal Specialist

Use English and French communication skills to strengthen legal client retention for Thomson Reuters products in a hybrid Toronto-based role.This Renewal Specialist supports Small Law clients across Canada, focusing on renewals, usage, revenue, and market share. You will build trusted relationships, analyze account opportunities, and present solutions involving Westlaw, Practical Law, TaxNetPro, and CoCounsel. Account management, retention, or sales experience is strongly preferred.Key Responsibilities:
Take responsibility for client satisfaction and loyaltyOutreach to accounts at risk of renewalPartner with Sales Executives on opportunitiesNegotiate outcomes supported by all partiesEducate customers about Thomson Reuters solutionsRequirements:
Bachelor’s degree or equivalent professional experienceFluency in written and spoken English and FrenchStrong customer communication and presentation abilitiesCustomer service orientation and experienceLegal industry experience preferredBring bilingual communication, retention experience, and consultative relationship management to Thomson Reuters Small Law renewals.
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