Volunteer & Communications Manager

Help Build a Stronger, More Nourished CommunityAre you passionate about people, community engagement, and making a meaningful impact?
The Fort Saskatchewan Nourishment Centre is seeking a dynamic, organized, and relationship-focused Volunteer & Communications Manager to lead our volunteer program and community communications.
This is an exciting opportunity for an individual who enjoys building relationships, coordinating teams, creating engaging communications, and helping connect community members to a cause that truly matters. Every day, you will play a key role in ensuring volunteers feel valued, informed, and empowered while helping tell the story of the impact we make together.
About the RoleThe Fort Saskatchewan Nourishment Centre relies on the support of more than 160 active volunteers who contribute their time, skills, and energy to our mission. As the Volunteer & Communications Manager, you will play a vital role in ensuring those volunteers have a positive and rewarding experience while helping the organization achieve its goals. This is a dynamic role in a fast-paced, ever-changing environment where no two days are the same. One moment you may be onboarding new volunteers, the next you could be supporting a community event, resolving a scheduling challenge, creating social media content, responding to a donor inquiry, or coordinating a volunteer appreciation initiative. Success in this role requires an individual who enjoys working with people, embraces change, remains calm under pressure, and is energized by finding solutions to challenges as they arise. This position is ideal for an individual who enjoys learning, takes initiative, and is willing to roll up their sleeves to support the team as needed.
Key ResponsibilitiesVolunteer Leadership
Lead all aspects of volunteer recruitment, onboarding, scheduling, training, engagement, retention and recognition
Coordinate volunteer schedules and support operational needs across the organization
Manage volunteer records, scheduling, reporting, and communications through Better Impact
Serve as the primary point of contact for volunteer inquiries, concerns, and support
Support and mentor volunteer leaders and teams
Coordinate volunteer appreciation and recognition initiatives
Resolve volunteer concerns and foster a positive volunteer culture
Ensure volunteer policies, procedures, and training materials remain current
Communications & Marketing
Manage social media, website content, newsletters, and digital communications
Support the creation of marketing materials and campaign content
Support fundraising initiatives and special events
Monitor engagement metrics and identify opportunities for growth
Ensure all communications reflect organizational values and branding
Community Engagement
Serve as a professional representative of the Nourishment Centre
Lead tours, events, workplace campaigns, volunteer groups, and community partnerships
Coordinate corporate and community volunteer opportunities
Respond to inquiries from volunteers, donors, businesses, and community members
Build and maintain positive relationships that strengthen community support for the organization
QualificationsThe ideal candidate will bring a combination of volunteer management, communications, and community engagement experience.
We're looking for an individual who:
Loves working with people and building relationships
Thrives in a fast-paced, ever-changing environment
Is highly organized and able to manage multiple priorities and deadlines
Demonstrates exceptional adaptability and resourcefulness in responding to evolving needs and priorities
Enjoys working with diverse groups of people, personalities, and perspectives
Is an outgoing and approachable relationship-builder
Is a natural problem-solver who enjoys finding practical solutions
Demonstrates professionalism, maturity, and strong judgment
Is confident providing direction, coaching, and support to volunteers
Has excellent written and verbal communication skills
Is comfortable balancing both administrative and people-focused responsibilities
Is interested in continuous learning, growth, and process improvement
Works independently while contributing to a collaborative team culture
Shares our commitment to supporting individuals and families with dignity and compassion
Required Qualifications
Minimum 2 years of experience in volunteer management, program coordination, leading teams, nonprofit leadership, or a related field
Post-secondary education in Volunteer Program Administration, Nonprofit Management, Business Administration, Public Relations, or a related discipline
Proven experience coordinating multiple priorities, projects, and deadlines simultaneously
Exceptional written, verbal, and interpersonal communication skills
Strong administrative, organizational, and problem-solving abilities
Advanced proficiency with Microsoft 365, Canva, social media platforms, and digital communication tools
Possess a safety-first mentality, set a positive example, enforce safety requirements, mentor and increase awareness for all volunteers and staff
Experience using volunteer management, scheduling, Customer Relationship Management (CRM) or database software
Valid driver's licence and reliable vehicle
Ability to obtain a Criminal Record Check and Vulnerable Sector Check
Preferred Qualifications
Experience with Better Impact or similar volunteer management software
Experience in the nonprofit or charitable sector
Experience working in a fast-paced, ever-changing environment with the ability to adapt quickly to changing priorities and operational needs
Standard First Aid/CPR and Safe Food Handling Certification
Working Conditions
Full-time, salaried position
Primarily on-site in Fort Saskatchewan
Monday - Friday with the flexibility to work evenings and weekends as required to support client and volunteer needs, events and campaigns
Why Join Us?Every year, thousands of individuals rely on the Fort Saskatchewan Nourishment Centre for support. This role offers the opportunity to lead a thriving volunteer program, build meaningful community relationships, and make a direct impact on the lives of local families. If you are an organized, people-focused leader who enjoys solving problems, building relationships, and creating positive community impact, we'd love to hear from you.
We thank all those who apply, only those applicants who are selected for an interview will be contacted.
The Fort Saskatchewan Food Gatherers Society provides equal employment opportunities to all employees and applicants for employment without regard to ancestry, race, colour, creed, religion, sex (including pregnancy), sexual orientation, nationality or national origin, ethnic origin, first language, age, gender, gender identity and/or expression, physical or mental disability, marital status, family status, political belief, source of income or social condition. We provide employment accommodation in accordance with provincial legislation.
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