Genesys Cloud Cx Solution Architect

Design and validate Genesys Cloud CX solutions as a full-time Senior PS Consultant at Miratech, combining platform configuration with enterprise consulting. Bring hands-on AI experience.This senior consulting position translates business requirements into practical Genesys Cloud AI solutions for enterprise clients. You will assess platform capabilities, integration options, and implementation considerations. The work connects knowledge repositories, internal applications, contact center operations, and technical stakeholders.Key Responsibilities:
Gather, document, and prioritize business requirementsDesign knowledge, agent assistance, summarization, and virtual agent solutionsEvaluate Genesys Cloud AI architecture and integration optionsConfigure and test platform features and bot flowsAssess licensing, consumption, costs, and operational requirementsRequirements:
Seven or more years in solution consulting or enterprise technologyGenesys Cloud CX experience with Architect, knowledge bases, or Data ActionsUnderstanding of knowledge quality and AI outcomesStrong analytical, communication, and stakeholder management skillsEligibility to obtain Government of Canada security clearanceShape evidence-based Genesys Cloud CX recommendations through architecture assessment, configuration, testing, and clear stakeholder communication.
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