Senior (Sr.) Manager, Information Technology

The Senior Manager, Information Technology leads Globalfaces’ corporate IT function, ensuring our technology environment is secure, reliable, cost-effective, and able to support a distributed and growing workforce. This role has end-to-end responsibility for core IT operations, including corporate systems, device management, office infrastructure, cybersecurity tools, SaaS administration, vendor relationships, telecommunications, and the overall IT budget. Working closely with the VP of Technology, the Cloud team, and Privacy and business leaders, this role balances day-to-day operational needs with longer-term improvements to security, scalability, governance, and employee experience.
Key Responsibilities:Leadership & Cross-Functional Collaboration
Lead and develop a small IT team, balancing priorities with hands-on support.
Build a responsive, service-oriented culture aligned with business needs.
Partner with Technology and Privacy leaders to align IT operations, security, and governance with compliance standards.
Collaborate cross-functionally to resolve tech challenges, manage risk, and drive key initiatives.
Communicate technical risks and recommendations clearly to technical and business stakeholders.
Manage the annual IT budget, covering licensing, hardware, telecom, and vendor costs.
Oversee key IT vendors, contracts, renewals, performance, and cost optimization.
Consolidate tools and simplify the technology environment to maximize investment value.
Maintain IT policies, standards, procedures, and documentation.
Provide leadership and escalation support for major IT incidents.
Corporate Technology & End-User Support
Oversee IT support and operations for corporate offices and staff.
Manage device lifecycles, including purchasing, deployment, and disposal.
Streamline onboarding and offboarding access and provisioning.
Maintain asset inventory and provide responsive end-user support.
Google Workspace, Identity & SaaS Administration
Own administration and security for Google Workspace settings, users, and permissions.
Support IAM and Azure SSO in partnership with the Cloud team.
Administer corporate SaaS platforms and access control standards.
Optimize SaaS configuration and license usage with business owners.
Field Tablet, Mobile Device & Telecommunications Management
Oversee the fleet of ~1,000 field tablets, managing procurement, deployment, inventory, and lifecycle strategies.
Manage MDM, SIM cards, cellular plans, carriers, and telecom costs while maintaining controls for field technology.
Partner with Operations to ensure device availability and minimize field disruptions.
Office Infrastructure & Connectivity
Oversee corporate networking, Wi-Fi, firewalls, and internet connectivity across the Toronto and St. Catharines offices.
Manage telecom vendors and ensure network redundancy, recovery, and prompt issue resolution.
Cybersecurity, Compliance & Data Governance
Manage core cybersecurity, including endpoints, network, firewalls, and identity access.
Oversee key platforms such as CrowdStrike and Varonis, monitor security health, and coordinate risk remediation.
Administer Varonis to support data governance, monitoring corporate data access and remediating improper, excessive, or outdated permissions.
Support the VP of Technology with PCI DSS compliance, security assessments, and audits, including evidence gathering, control documentation, and remediation tracking.
Ensure corporate IT processes and technologies operate in accordance with applicable security and compliance requirements.
Partner internally and externally on incidents, audits, and security improvements.
WHAT YOU BRING TO THE ROLEThe successful candidate creates an IT environment that employees can depend on and leadership can trust: assets are well managed, connectivity is reliable, security controls are effective, costs are understood, and issues are addressed before they become larger operational problems. They are an effective partner to the broader Technology organization and continuously look for ways to reduce unnecessary complexity while strengthening security, governance, reliability, and the employee experience.
Your Experience and Training:
7+ years of progressive experience in information technology, infrastructure, systems administration, or IT operations
Experience leading or owning a corporate IT environment with responsibility across multiple technology domains
Experience managing IT vendors, contracts, software licensing, telecommunications, and technology budgets
Experience supporting PCI DSS, security audits, compliance assessments, or similar control frameworks
Experience managing a significant fleet of laptops, mobile devices, tablets, SIM cards, or other distributed endpoints.
Your Knowledge, Skills & Abilities:
Strong understanding of security principles, access management, device lifecycle management, and IT governance
Ability to troubleshoot operational issues while identifying and implementing longer-term improvements
Strong communication skills and the ability to work effectively with technical teams, executives, business leaders, and external partners
Highly organized, with the ability to manage multiple priorities in a fast-moving environment.
Your Technical skills
Strong experience administering Google Workspace in a business environment
Experience with identity and access management, including SSO and Azure-based identity solutions
Experience managing endpoint security, networks, firewalls, and device management (MDM) platforms
Familiarity with cybersecurity platforms such as CrowdStrike, Varonis, or comparable technologies
WHAT WE OFFER YOU
Flexible work environment
A competitive pay rate and generous bonus opportunity
Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services)
Company wide Socials & Milestones Celebrations
Paid Sick Days and Employee Assistance Programs, including premium mental health resources
Group auto & home Insurance deep discounts through
The Cooperators.
Access to Employee Discounts to 1000+ stores through
Perkopolis
Internal advancement opportunities and role development pathways
An open, inclusive and diverse working environment
ADDITIONAL INFORMATION
Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.
Candidates must be legally entitled to work in Canada at the time of their application.
This is a job posting for a new and exciting role within Globalfaces.
Globalfacesembraces the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or or expediting processes. No hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals.
ACCESSIBILITYGlobalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Talent Specialist at View email address on ca.hrm.tc if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
*This position qualifies for Employee Referral Program.
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