Security Site Supervisor - Corporate

Securitas Canada Limited is one of Canada's largest providers of security services and a leader within our industry. Over 8,000 employees provide security services to thousands of public and private customers, large and small, across all sectors and verticals. Securitas is the second largest provider of security services globally. We have business operations in 45 markets and capabilities spanning from guarding to tech-enables security. We provide Integrated Guarding, Remote Guarding, Mobile Guarding, Onsite Guarding, Investigative Services and Technology Services.
We are seeking an experienced Security Supervisor to join our team in Toronto, Ontario.
We value diversity and inclusion and encourage all qualified people to apply. 
This position is for an active open vacancy. Posting will be removed once filled. 
Position Overview: 
Position: Security Supervisor
Pay Rate: $29.25/hr
Location: Downtown Toronto (Richmond and York)
Shift timings: Day Shift
RESPONSIBILITIES: 
Provide visible leadership, direction, coaching, and day-to-day support to the onsite security team, fostering accountability, professionalism, collaboration, and consistent service delivery.
Manage employee performance through regular observation, feedback, recognition, corrective action, and documented development plans, escalating concerns when appropriate.
Prepare and maintain staffing schedules, manage shift coverage, approve time-off requests, and respond promptly to absences or operational changes to ensure all posts are properly staffed.
Review timesheets, attendance records, overtime, and payroll submissions for completeness and accuracy; resolve discrepancies within required deadlines.
Develop, review, and update post orders, standard operating procedures, emergency instructions, and site-specific training materials to reflect current risks and operational requirements.
Track, validate, and submit monthly and quarterly security metrics, identifying trends, service gaps, and opportunities for improvement.
Serve as the primary liaison between the security team, facility departments, site leadership, contractors, emergency services, and the Security Manager.
Maintain timely, professional, and appropriate communication with the customer’s Security Manager and the branch office regarding staffing, operational issues, incidents, performance concerns, and required follow-up actions.
Conduct proactive analysis of security operations, incidents, staffing, patrols, access control, and service delivery, recommending practical risk-reduction and efficiency improvements.
Lead the development and implementation of innovative practices, technology-enabled solutions, and operational improvements that strengthen security performance and customer service.
Ensure team members receive effective onboarding, site training, refresher training, and competency assessments; provide immediate coaching and remediation when required.
Oversee daily security operations, including access control, patrols, incident response, specified investigations, reporting, and escalation in accordance with post orders and client requirements.
Review incident and shift reports for accuracy, quality, and timely completion, and communicate significant events, risks, and follow-up actions to appropriate stakeholders.
Promote compliance with company and customer policies, health and safety requirements, regulatory obligations, and client standards while working effectively across diverse teams and cultures.

QUALIFICATIONS:  
Valid Ontario Security Guard License and valid First Aid and CPR certification and Smart Service Certification or be willing to obtain.
Minimum 4 years of supervisory experience in a security environment.
Demonstrated knowledge of applicable Ontario legislation, regulations, industry standards, and regulatory requirements affecting property protection and the delivery of security guard services.
Working knowledge of security operations, including access control, patrols, alarm and CCTV monitoring, emergency response, incident management, workplace violence prevention, investigations within assigned authority, and protection of people and property.
Demonstrated analytical, organizational, and problem-solving skills, with the ability to prioritize competing demands, exercise sound judgment, maintain confidentiality, and follow issues through to resolution.
Proficiency with Microsoft Office applications and electronic workforce, reporting, and security management systems.

Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, aboriginal people, visible minorities and persons with disabilities. Accommodation is available for applicants with disabilities throughout the recruitment process. 
Thank you to all that apply. Those selected for an interview will be contacted.
Securitas Canada does not ask for money or bank account or other sensitive financial information upfront or within job ads, including public job boards during the application process.  
Further information about the Company:  
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