Patient Admin Coordinator

Job Responsibility: Patient Partnerships, One Coordinator at a Time: Join Our Team! GraceMed Kitchener is looking for a Patient Coordinator to join our team! GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of clients realize their true self, whether through cosmetic surgery and dermatology. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for clients. Why Join Our Team:

• Rewards that grow : Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.
• Strength in harmony: Friendly and collaborative team atmosphere. Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes.
• Learn from the best : Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.

What you'll do:

• Welcoming and checking in clients upon their arrival to the clinic and providing world-class service to ensure client comfort.
• Answering calls and responding to messages, providing information relevant to the inquiry.
• Knowledge of procedures and products and sharing treatment information with patients professionally and confidently.
• Actively sharing marketing initiatives and promotions with patients to provide an excellent patient experience with full service and sales support.
• Processing clients' payments and scheduling re-occurring and follow up appointments.
• Conducting confirmation of appointment and retention phone calls.
• Checking and responding to clinic emails and voice messages.
• Address clients' questions and concerns about treatments and products.
• Responds and resolves issues and concerns with client and, escalating concerns to the Clinic Manager, as needed.
• Providing feedback and suggestions to Clinic Manager to improve Client Experience.
• Supporting with inventory management and supply ordering.
• Other responsibilities, as required.

What you will bring along: To be successful in this role, you are someone who's focused on client care and customer service and preferably have worked within or is passionate about the integrative medical field.

• At least 2 years' related experience in health, beauty and wellness industry.
• Previous experience working in a private medical, dental or optometry practice, and/or beauty/skincare sales is preferred.
• Exceptional customer service skills.
• Experience with point-of-sale transactions is an asset.
• Experience with provincial and insurance billings would be viewed favorably.
• Open and honest communication and strong relationship- building skills.
• Dedication to maintaining confidentiality of all patient records.
• Experience working with web-based email applications, Microsoft Office and Electronic Medical Records is desired.

GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.