Bilingual Field Claims Investigator

Job Description

Job Description

Job Type:  Contract
Workplace Type: Hybrid (50% remote, 50% fieldwork)
Compensation: $28 CAD/hr plus $.72 CAD/km

COMPANY OVERVIEW

Phoenix Loss Control (PLC) is a US-based business services provider in the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. Across the US and parts of Canada, we help our clients recover the costs of third-party damage to their infrastructure, such as underground fiber optic or gas lines. PLC currently employs over 140 people, servicing some of the largest cable and telecoms operators (e.g., Comcast, Spectrum, AT&T, and Google). PLC is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth. 

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on-call contract job to help support our clients with damage recovery. For our field investigators, each day and every investigation is different. We need inquisitive, self-driven individuals who are comfortable rolling up their sleeves and working in a constantly changing, dynamic environment. Bilingual in French and English required for business communications.

Duties

• Conduct on-site field investigations 
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates 
• Develop and maintain comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines 
• Remain prepared and willing to respond to damage calls within a timely manner 
• Complete damage investigations within 7 days and then work with and support our claims managers to complete the investigation and begin the recovery process 
• Respond to damages same day if received during business hours (if not, first response following day)
• Accurately record all time, mileage, and other associated specific items 
  

Requirements

• Bilingual in French and English required
  
• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagers 
• Smartphone to gather photos, videos, and other information while conducting investigations 
• Computer, with high-speed internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals 
• Exceptional attention to detail and strong written and verbal communication skills 
• Proven ability to operate independently and prioritize while adhering to timelines 
• Strong and objective analytical skills 
• Valid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at any time 
• Safety vest, work boots, and hard-hat 
  

Preferred Qualifications and Skills

• Current or previous telecommunication or utility experience 
• Knowledge of underground utility locating procedures and systems 
• Investigation, inspection, or claims/field adjusting 
• Criminal justice, legal, or military training or work experience 
• Engineering, infrastructure construction, or maintenance background 
• Remote location determined at discretion of investigations manager
  

This is a contract position. There are no benefits offered with this position.