Store Manager, Peachtree Square

Store General Manager

What you’ll do

Customer Service

• Ensure execution of the Customer Experience and provide resolution for all customer concerns.
• Meet established service level agreements for in‑store services and order fulfillment.
• Provide an exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Operations

• Demonstrate and follow up on execution of visual compliance standards, store maintenance and pricing standards.
• Lead the implementation and execution of standard operating procedures (SOPs).
• Be responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control.
• Follow and ensure compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
• Create efficient store weekly scheduling for both sales and support functions.

Training

• Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through huddles, one‑on‑ones, and performance management coaching programs.
• Create development plans and conduct annual appraisals for the management team and direct reports.
• Develop and lead recruiting and hiring strategy for the store, maintaining a complete team.

Leadership

• Act as a brand ambassador, promoting our stores, brands, and people internally and externally.
• Continuously motivate the team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain SportChek performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering).

What you bring

• Proven ability to coach, mentor and develop department and store teams, setting expectations, communicating, coaching, and providing feedback and ongoing support.
• Results‑driven with the ability to build and manage a daily, weekly game plan for the department and store.
• Exceptional communication and organizational skills.
• Superior training and mentoring skills.
• 3‑5 years retail management experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

Benefits

• Comprehensive benefits and retirement programs.
• Performance incentives.
• Other perks to support your well‑being.
• Career growth opportunities and product discounts.

Compensation

Our typical hiring range is between $53,900 and $70,900. Salary decisions are also dependent on other factors such as your experience, job‑related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role‑specific requirements.

Equity and Inclusion

We are committed to fostering an inclusive workplace and to making hiring decisions based solely on the qualifications, skills, and abilities of the candidate. All employment decisions are made in compliance with equality laws.

Accommodations

We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. If you need any accommodations during the application or interview process, please let us know.