Product Support Technician
Rototilt Group
Rototilt Inc.
is the Canadian supplier of industry‑leading tiltrotators and accessories. All Rototilt products are engineered and manufactured in Vindeln, Sweden, and distributed worldwide. Rototilt Inc. is currently seeking a Product Support Technician to join our team. This role is responsible for delivering exceptional customer service, technical support, and training to our dealer network.
We're looking for a Product Support Technician who combines technical expertise with a passion for customer service. In this role, you'll work closely with our dealers and customers across Canada and the United States, providing hands-on support, technical training, and practical solutions that make a real difference in the field.
If you enjoy solving problems, working with cutting-edge equipment, and traveling to support customers, this could be your next adventure.
What You'll Do
As a Product Support Technician, you will:
Maintain a valid passport and be prepared for extensive travel throughout Canada and the US
Provide dealer installation training and expert technical guidance
Deliver responsive customer service and reliable technical support
Prepare timely, accurate, and detailed service reports
Build strong customer relationships through clear and professional communication
Perform installations in both shop and field environments
Investigate technical challenges, diagnose issues, and develop effective solutions
Collaborate with our technical team and share valuable insights across the organization
Take pride in your work and consistently deliver high-quality workmanship
What You'll Bring
We're looking for someone with a strong technical foundation and a customer-first mindset.
You have:
Strong knowledge of heavy equipment electrical and hydraulic systems, including the ability to read schematics for diagnostics, testing, and repairs
Confidence using digital tools, including downloading and uploading operational programs
A proven service background and 2-5 years of relevant mobile equipment experience
The flexibility to travel frequently and adapt to changing schedules and priorities
Excellent organizational skills and a proactive approach to customer support
Strong verbal and written communication skills
An energetic, focused, and detail-oriented work style with a strong sense of urgency
Why Join Rototilt?
At Rototilt, you'll become part of a global company where innovation, quality, and customer success drive everything we do. We invest in our people and provide the tools, training, and support needed to help you succeed.
We offer:
Company-provided vehicle
Specialized tools and equipment
Laptop computer and mobile phone
Competitive compensation package
Comprehensive factory and field training
Ongoing technical and parts support
Health benefits program
Ready to Join Us?
If you're passionate about technology, enjoy working directly with customers, and want to represent a premium global brand, we'd love to hear from you.
Apply today and become part of the Rototilt team.
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