Program worker for IT professionals (Non profit company)

Company Description: NON PROFIT COMPANY IN THE GREATER TORONTO AREA

Role Description:

• The Program Worker for IT Professionals is a full-time, on-site role based in Toronto, ON.
• This role is responsible for supporting and coordinating employment and training programs tailored to IT professionals, including organizing workshops, information sessions, and employer networking events. Day-to-day tasks include meeting with participants to assess needs and career goals, maintaining accurate program records, and liaising with employers, training providers, and community partners.
• The Program Worker will help participants prepare for job search and recruitment processes, assist with resumes and interview readiness, and track outcomes to ensure program effectiveness.
• The role also involves regular communication with the recruitment team, contributing ideas to improve services, and representing the organization at local events and industry gatherings.

Qualifications

• Experience working in employment services, workforce development, or related non-profit programs, preferably supporting IT or technical professionals.
• Strong skills in participant engagement and case management, including interviewing, goal setting, and individualized support planning.
• Ability to build and maintain relationships with employers, training institutions, and community organizations to support program participants.
• Solid organizational and administrative skills, including maintaining records, tracking outcomes, and preparing reports.
• Excellent written and verbal communication skills, with the ability to facilitate workshops and small group sessions.
• Understanding of IT job roles and current labor market trends, or willingness to learn and stay informed about the tech sector.
• Proficiency with standard office software and online collaboration tools; familiarity with databases or CRM systems is an asset.
• Ability to work on-site in Toronto, ON, collaborate effectively in a team, and demonstrate cultural sensitivity and inclusive practices.
• Post-secondary education in social services, human resources, career development, or a related field is an asset; equivalent experience will be considered.