Social Media Content Manager (12-Month Contract)

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.Why is this role important?
We are seeking a highly organized, collaborative, and execution-focused Content Manager to lead the delivery of social content across multiple Loblaw banners, brands, and business priorities. Operating within a complex, fast-paced enterprise environment, this role is critical in ensuring social content moves seamlessly from strategy and creative development through production, approvals, and launch, while maintaining quality, timelines, and stakeholder alignment. As a key operational partner, you will connect teams, manage competing priorities, and drive execution across multiple workstreams. You'll bring structure to complexity, proactively identify challenges, and ensure content is delivered efficiently and effectively across the business.What you'll do
Own end-to-end execution of social content across assigned banners, brands, and portfolios, ensuring work is delivered on time, on brief, and to a high standard of quality.Translate approved content strategies and creative direction into actionable production plans, timelines, and deliverables.Manage multiple concurrent content initiatives, balancing competing priorities, timelines, and stakeholder needs across the enterprise.Lead content workflows from briefing and planning through production, stakeholder approvals, and launch.Coordinate pre-production activities, including production schedules, shot lists, asset requirements, approvals, and handoffs.Partner closely with Creative, Content, Brand, Media, Community Management, and external agencies to ensure alignment and execution readiness.Act as a key operational point of contact for assigned initiatives, building strong relationships and maintaining clear communication across stakeholders.Navigate multiple rounds of stakeholder feedback, consolidate input, and drive timely decisions to keep projects moving forward.Proactively identify and manage risks, dependencies, shifting priorities, and resource constraints, escalating when needed and recommending solutions.Ensure content aligns with approved creative direction, brand requirements, platform best practices, and delivery specifications.Maintain visibility into project status, timelines, deliverables, and next steps, ensuring teams are aligned and accountable.Identify opportunities to streamline workflows, improve collaboration, and create greater efficiencies across content operations.Partner with Planning & Insights teams to support content tagging, performance tracking, and reporting requirements.What you'll need
3-5+ years of experience in social content management, creative operations, project management, marketing operations, or a related field.Experience managing social content production and delivery across multiple brands, campaigns, or business portfolios.Strong understanding of social media platforms, content formats, production processes, and creative best practices.Exceptional project management, organization, and prioritization skills, with the ability to manage multiple projects and competing deadlines.Strong stakeholder management skills, including the ability to navigate complex feedback, manage expectations, and build alignment across teams.Experience collaborating with cross-functional teams, including creative, brand marketing, media, production, and agency partners.A proactive, solutions-oriented mindset with the confidence to drive projects forward independently and escalating challenges appropriately.Excellent communication skills, attention to detail, and a commitment to executional excellence.Experience using project management, workflow, or content operations tools.Post-secondary education in marketing, communications, business, media, or a related field.Nice to Have
Experience working within a large enterprise, retail, CPG, or multi-banner organization.Experience managing high-volume, always-on social content alongside larger campaigns and business initiatives.Familiarity with content measurement, tagging, and performance reporting.Knowledge of digital asset management systems, content management platforms, or workflow tools.Experience contributing to process improvements that support more efficient content delivery.How you'll succeed
Success in this role means bringing structure, accountability, and consistency to
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