help desk technician
$36 per hourFull-time
VUE IT INC.
Overview
Languages
English
Education
- College/CEGEP
- Network and system administration/administrator
- System, networking and LAN/WAN management/manager
- Computer and information systems security/information assurance
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs not covered by employer
- Help desk
- Telecommunications industry
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking hardware
- Networking security
- Servers
- Desktop applications
- File management software
- Security software
- Mail server software
- TCP/IP
- Wireless networks
- WordPress
Additional information
Transportation/travel information
- Own vehicle
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
Work conditions and physical capabilities
- Work under pressure
- Handling heavy loads
- Attention to detail
- Ability to distinguish between colours
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Mileage paid
Other benefits
- Free parking available
- Paid time off (volunteering or personal days)
Vacancy posted 8 hours ago
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