Guest Services Team Lead

Job Responsibility:

About us

Adrenaline Zipline Adventure Tours is a company that offers outdoor adventure activities in Sooke, British Columbia. We aim to soar above expectations while providing an exhilarating treetop adventure and offering educational insight into the wildlife, history, and natural beauty of Sooke.

Our work environment includes:

• Lively atmosphere
• Safe work environment
• On-the-job training
• Regular social events
• Casual work attire

Job Type: Seasonal but could turn into a FT position

This job will be full-time for May - end of October but potential for a longer and permanent contract .

As the first point of contact with all our guests, Guest Service Agents are responsible for creating a pleasant and professional experience, leaving guests excited to spend time with us. Their friendly and upbeat personality combines with a genuine desire to deliver outstanding customer service. An amazing attention to detail despite a busy environment, ensures that policies and procedures are followed accurately. We are looking for someone who can light up a room with positive and upbeat energy while being able to help manage the flow of a busy day!

Duties ? Some leadership duties including a daily huddle with your team, communication with the operations team, daily sales initiatives?Greet guests in a friendly and professional manner, anticipating and addressing their unique needs/concerns. Provide consistent and accurate information on our company, tours and the surrounding area? Ensure guests are aware of, and comfortable with, all activity requirements and policies? Respond to, and resolve inquiries via telephone, email and in-person? Coordinate tour arrangements for guests, including reservations, payment and transportation details? Perform accurate and thorough guest check-ins, ensuring tours depart in a timely fashion? Execute daily computer-based tasks, including reservations, data entry, reporting, research? Administrative opening and closing duties, including maintenance of a cash float? Practice proactive risk management habits? Ongoing maintenance of retail products (inventory and re-stocking)? Ensure a clean and tidy workplace? Special projects, as assigned by management

Additional Skills ? Previous experience in customer service, hospitality/tourism, sales? Excellent interpersonal skills - an upbeat, friendly and professional attitude? Ability to multitask and excel in a busy environment? Team player, yet also able to work independently? Meticulous attention to detail? Strong knowledge of Sooke/Victoria and the surrounding area? Ability to organize, plan ahead and manage workload? Excellent computer skills, specifically Google Apps and Microsoft Office? Strong communication skills, verbal and written

Qualifications:- Previous experience in guest relations or customer service Excellent communication skills, both verbal and written- Strong problem-solving skills- Ability to work well under pressure in a fast-paced environment- Proficient with phone systems and basic computer skills

Job Types: Full-time, SeasonalContract length: 6 months

Pay: From $22.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Company events
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• On call
• Weekends as needed

Ability to commute/relocate:

• Sooke, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)
• supervisory: 1 year (required)

Work Location: In person

Application deadline: 2025-05-09Expected start date: 2025-05-10