Decision Support Associate

Holland Bloorview Kids Rehabilitation Hospital is Canada’s hospital for children and youth with disabilities and developmental differences. At Holland Bloorview, every role helps to create meaningful and healthy futures for children, youth and families. As a top 40 Canadian research hospital fully affiliated with the University of Toronto, we bring together care, research, education and innovation to support more than 9,000 families each year.

Our teams partner with clients and families to deliver exceptional, inclusive and responsive care. Holland Bloorview has achieved 100 per cent in four successive surveys by Accreditation Canada – an unprecedented achievement in safety that reflects our commitment to excellence and continuous improvement.

Recognized among Greater Toronto’s Top Employers, Canada’s Top Employers for Young People and Canada’s Best Diversity Employers, we offer competitive compensation and benefits, along with programs that support ongoing learning, professional growth and well-being.

We’re daring to create a world where all youth and children belong. Join us!

The Decision Support Associate supports Holland Bloorview's Decision Support and Data Analytics (DS&DA) team by contributing to reporting, analytics, data quality, and automation activities, including AI-enabled decision support. This role helps develop and maintain products that inform operational, clinical and financial decision-making, using approved analytics and AI-assisted tools to improve efficiency, consistency and access to information. The position follows organizational standards for privacy, security, documentation and responsible AI use.

Working Relationships and Conditions

The role works closely with members of the Information Management and Technology department, including the DS&DA team. Work is completed under supervision, with reports, analytics outputs and AI-enabled solutions reviewed by a manager or senior analyst before broader implementation or distribution. The position has no formal supervisory responsibility. Work is primarily remote and involves regular use of analytics platforms and approved AI-assisted tools.

Key Responsibilities

• Assist in the use of approved AI tools to support analytics, documentation, information retrieval, and workflow efficiency.
• Contribute to analytics improvement initiatives by identifying opportunities to enhance processes, data quality, and access to information.
• Perform data validation, quality assurance, and documentation activities to support accurate, reliable, and well-governed information products.
• Collaborate with DS&DA team members and other internal partners within IMT to troubleshoot issues, validate outputs, and support continuous improvement activities.
• Support the development and maintenance of data definitions, procedures, and other documentation.
• Learn and apply tools and platforms such as Cognos Analytics, Excel, SQL, Snowflake, Databricks, Microsoft Power Platform, and approved AI-assisted technologies as required.

Qualifications and Experience

• Minimum completion of a high school diploma; completion of, or progress toward, a college certificate, diploma or university degree in a relevant field is an asset.
• Equivalent combinations of professional experience, independent learning and developing capability in analytics, data management, automation or AI-enabled decision support may be considered.

Skills and Knowledge

• Basic knowledge of analytics, reporting, dashboards and data quality practices.
• Familiarity with Excel and foundational SQL concepts.
• Demonstrated curiosity and ability to learn and apply cloud-based analytics, automation, and AI technologies to support decision-making and continuous improvement.
• Understanding of privacy, confidentiality and responsible handling of health information.
• Strong attention to detail, with the ability to maintain accurate and organized records.
• Clear written and verbal communication with team members and internal partners.

About the Organization Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury. All of our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030. The plan:

To get a glimpse as to who Holland Bloorview is, we invite you to watch the Together We Dare. Video:

Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA).

This commitment is central to, and mutually supportive of, our research excellence mandate.

We welcome and respect the diversity of all members of our community and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners.

To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community.

Holland Bloorview is committed to fair assessment of a candidate's abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.

In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

Please notify us of any accommodations that you require by contacting View email address on apply.j-vers.com or View phone number on apply.j-vers.com.

This position is currently accepting applications.