Business Systems Service Operations Manager

Improve global business systems operations through ticket governance, performance metrics, and customer support leadership at Redpath.The Manager, Global Business Systems, Service Delivery leads operational improvement for BA support services and related IT systems. This manager establishes performance metrics, prioritizes tickets with stakeholders, and improves daily service operations. The position also investigates system issues, gathers requirements, and supports application planning, development, deployment, and enhancements. Candidates may work from Vaughan or North Bay.Key Responsibilities:
Analyze effort for enhancements and P1, P2, and P3 ticketsPrioritize tickets collaboratively with stakeholders and business partnersEstablish performance metrics and continuous improvement practicesIdentify and resolve systems issues with users and ownersSupport application planning, deployment, and enhancementsRequirements:
Seven-plus years supporting software implementations globallyProficiency with business application platformsExperience supporting ServiceNow and listed business solutionsBusiness analysis and solution execution experienceStrong analytical, problem-solving, written, and oral communication skillsUse business analysis, ServiceNow expertise, and operational leadership to strengthen Redpath’s global systems support and service delivery.
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