Financial Aid and Digital Admissions Officer

Job Responsibility: Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application. Department: Community and Student Affairs Position Type: Full-Time Support Salary Range: $35.06-$40.71-Hourly Scheduled Weekly Hours: 36.25 Anticipated Start Date: July 29, 2024 Length of Contract: n/a Posting Information Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration. Posting Closing Date: July 23, 2024 Please note: jobs are posted until 11:59 pm on the job closing date. : Reporting to the Manager of Community and Student Affairs, the incumbent has a multi-faceted role that supports the financial aid needs of students at the Pembroke Campus while also assisting with the digital communication to applicants in the admissions funnel. The incument is responsible for process review in the administration of Federal/Provincial student loans, grants and institutional funds by delivering financial assistance to full-time and part-time student clients. This work includes processing Ontario Student Assistance Program/Ontario Tuition Grant/Institutional Special Bursary Program/Part-Time Canada Student Program applications, reviews and appeals as well as maintaining Ministry of Training, Colleges and Universities Web systems, which include Web OSAP applications, the OSAP One Key system plus error corrections and continuous upgrading of student files. The incumbent is also responsible for administering the Registrar's Office's Emergency Student Funding, including the Plant Some Roots Bursary and the Algonquin College's Students' Association Emergency program. The incumbent plays a pivotal role in nurturing applicants through the admissions process to registration. They develop and coordinate engaging content for email campaigns, provide program-related information, and maintain regular communication with internal and external stakeholders to ensure effective applicant conversion. The officer tracks and manages interactions with prospective students and stakeholders using CRM tools, enhancing the overall admissions experience. This work supports the overall strategic enrolment management efforts at the Pembroke Campus. Required Qualifications:

• Minimum of two (2) year diploma in Business Administration, International Business, Communication or similar areas of study, or equivalent;
• Minimum of five (5) years experience working in customer/client service or a student service area of a post-secondary institution in more progressive and more responsible positions;
• Must have demonstrated experience dealing with multi-cultural students;
• Must also have demonstrated experience in highly emotional conflict resolution areas;
• Have strong computer skills; plus demonstrate capability and experience re strong attention to detail;
• Prior experience in a Financial Aid Office and Communications/Marketing role of a post-secondary institution is highly desirable.

• This position is paid at Payband H
• Vacancy is for P00078

This position is eligible for hybrid work in conjunction with the College's Flexible Work Arrangement Policy . (subject to change). This position is subject to the terms of the Full-time Support Staff Collective Agreement: Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at View email address on ca.edajobs.com. While we thank all those who apply, only those to be interviewed will be contacted.