CSM/FSO Developer
Temporary
Alldus International Consulting Ltd
Our client, a leading Digital Transformation services company, is hiring a ServiceNow CSM/FSO Developer to join the team remotely in Canada on a contract basis. The successful candidate will be responsible for designing, developing, configuring and enhancing ServiceNow solutions, with a strong focus on Customer Service Management (CSM) and Field Service Operations (FSO).
Responsibilities
Develop, configure and customize solutions across ServiceNow CSM and FSO.
Design and implement workflows, automations, enhancements and integrations.
Translate business and technical requirements into scalable ServiceNow solutions.
Perform hands-on development, configuration, testing and deployment.
Troubleshoot platform issues and provide ongoing production and post-release support.
Collaborate with stakeholders, business users and technical teams throughout the development lifecycle.
Ensure solutions align with ServiceNow best practices, development standards and platform architecture.
Create and maintain technical documentation for solution designs, configurations and development changes.
Skillset
Minimum of 5 of hands-on experience developing and configuring ServiceNow CSM solutions.
Proven expertise working with ServiceNow Customer Service Management (CSM).
Hands-on experience with ServiceNow Field Service Operations (FSO).
Strong knowledge of ServiceNow architecture, development frameworks and platform best practices.
Experience delivering end-to-end solutions across the software development lifecycle.
Proficiency building workflows, automations, business rules and custom platform enhancements.
Excellent communication skills with the ability to collaborate across technical and business teams.
Experience integrating ServiceNow using REST/SOAP APIs and third-party applications is a plus.
Familiarity with ITSM, CMDB and ServiceNow service management processes is an advantage.
Vacancy posted 4 days ago
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