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CSM/FSO Developer

Temporary

Alldus International Consulting Ltd

Toronto, ON

Our client, a leading Digital Transformation services company, is hiring a ServiceNow CSM/FSO Developer to join the team remotely in Canada on a contract basis. The successful candidate will be responsible for designing, developing, configuring and enhancing ServiceNow solutions, with a strong focus on Customer Service Management (CSM) and Field Service Operations (FSO).

Responsibilities

  • Develop, configure and customize solutions across ServiceNow CSM and FSO.

  • Design and implement workflows, automations, enhancements and integrations.

  • Translate business and technical requirements into scalable ServiceNow solutions.

  • Perform hands-on development, configuration, testing and deployment.

  • Troubleshoot platform issues and provide ongoing production and post-release support.

  • Collaborate with stakeholders, business users and technical teams throughout the development lifecycle.

  • Ensure solutions align with ServiceNow best practices, development standards and platform architecture.

  • Create and maintain technical documentation for solution designs, configurations and development changes.

Skillset

  • Minimum of 5 of hands-on experience developing and configuring ServiceNow CSM solutions.

  • Proven expertise working with ServiceNow Customer Service Management (CSM).

  • Hands-on experience with ServiceNow Field Service Operations (FSO).

  • Strong knowledge of ServiceNow architecture, development frameworks and platform best practices.

  • Experience delivering end-to-end solutions across the software development lifecycle.

  • Proficiency building workflows, automations, business rules and custom platform enhancements.

  • Excellent communication skills with the ability to collaborate across technical and business teams.

  • Experience integrating ServiceNow using REST/SOAP APIs and third-party applications is a plus.

  • Familiarity with ITSM, CMDB and ServiceNow service management processes is an advantage.

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Vacancy posted 25 days ago
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