guest services agent - hotel
$22 per hourFull-time
Nita Lake Lodge - Hotel
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Word processing software
- Spreadsheet
Additional information
Work conditions and physical capabilities
- Fast-paced environment
Personal suitability
- Client focus
Benefits
Health benefits
- Dental plan
- Health care plan
Other benefits
- Other benefits
- Parking available
- Wellness program
Vacancy posted 4 days ago
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