Senior It Consultant Client Experience Lead

Microsoft 365 and Azure expertise drive this remote Senior IT Consultant and Client Experience Lead role, with Alberta or British Columbia client-site support.Hammehr invites applications on behalf of its client for a full-time permanent leadership role. You will deliver hands-on IT consulting across cloud and on-premises environments while guiding colleagues through priorities, technical decisions, and escalations. The work includes troubleshooting, project delivery, client communication, documentation, and coordination with account executives and project teams.Key Responsibilities:
Maintain Microsoft 365, Azure, and on-premises client environmentsTriage requests, resolve escalations, and investigate recurring issuesDistribute work, coach colleagues, and review delivery qualityExplain technical options, risks, and service expectationsCoordinate proposals, estimates, changes, and project handoffsRequirements:
At least five years of IT consulting experienceMicrosoft 365 and Azure administration experienceWindows Server, identity, virtualization, backup, and network experienceAbility to prioritize requests and explain recommendations clearlyCanadian work authorization, regional residence, licence, and vehicleApply senior consulting judgment across Microsoft technologies while leading client experience, technical delivery, coaching, and escalations.
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