Automotive Service Writer

Your ability of efficiently working with the customers and technicians is a great fit for Canadian Tire- North Saanich. The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Work to do:

• Customer Service and greeting customers
• Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Understands customer needs and provides them with a complete solution.
• Manages customer concerns and problems promptly.
• Ensures a smooth flow of communication with customers during repairs or maintenance work.
• Opening/closing work orders and writing estimates
• Appointment scheduling

To be Successful:

• Knowledge and understanding of mechanical components of automobiles.
• Basic math and keyboarding skills.
• customer service/ sales experience
• Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
• Valid driver's licence for province of employment.

Full time Staff Benefits: H ealth benefits 50% after 3 months employment, Employee purchase benefit (program), Profit Sharing, 2 weeks paid vacation, Development and training opportunities, Longevity and career stability/advancement.

We thank everyone who applies for this position however only successful candidates will be contacted.