Analyste Affaires Senior Centres Contact
CallTower
À Montréal, mettez votre expertise des centres de contact et des solutions CCaaS au service de projets technologiques variés. Ce rôle combine analyse fonctionnelle et accompagnement client.Comme analyste d’affaires senior, vous intervenez sur des implantations CCaaS, téléphonie et WEM. Vous définissez les besoins, documentez les exigences et modélisez les flux d’interaction. Vous soutenez aussi les tests, la formation et certaines configurations.Responsabilités :
Animer des ateliers de découverte avec les clientsDocumenter les exigences fonctionnelles et non fonctionnellesModéliser les processus avec Visio ou draw.IoPréparer les scénarios de tests et critères d’acceptationFormer les agents, superviseurs et administrateursExigences :
Connaissance approfondie de Five9 ou Genesys CloudExpérience en implantation technologique et analyse d’affairesExpérience des interactions entrantes et sortantesExpérience du courriel, clavardage, messagerie et SMSSolide compréhension des principes de routage ACDApportez votre rigueur analytique, vos compétences CCaaS et votre expertise client aux projets de centres de contact à Montréal.
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Animer des ateliers de découverte avec les clientsDocumenter les exigences fonctionnelles et non fonctionnellesModéliser les processus avec Visio ou draw.IoPréparer les scénarios de tests et critères d’acceptationFormer les agents, superviseurs et administrateursExigences :
Connaissance approfondie de Five9 ou Genesys CloudExpérience en implantation technologique et analyse d’affairesExpérience des interactions entrantes et sortantesExpérience du courriel, clavardage, messagerie et SMSSolide compréhension des principes de routage ACDApportez votre rigueur analytique, vos compétences CCaaS et votre expertise client aux projets de centres de contact à Montréal.
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Vacancy posted 1 hour ago
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